This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Thread ini telah diarkib. Sila tanya soalan baru jika anda perlu bantuan.

TB Email Issues

  • 2 balasan
  • 1 ada masalah ini
  • 1 paparan
  • Balasan terakhir oleh bmurphy5

bmurphy5
bmurphy5
more options

I have been using TB for some time now. Late last year (2020) I started having issues with my @att.net email addresses. Several account in TB stopped being able to pull messages. I've researched, called AT&T, cannot figure this out. I put in a correct password and the imap.mail.att.net server seems to reject it. However in my TB I do have 1 email address (it's an @att.net address and the server setup is the same as the others, imap.mail.att.net, port 993, etc) and it works just fine. TB retrieves emails for this one account perfectly fine. The other few I'm trying to use, I get the login/password issue, specifically it says "Login to server imap.mail.att.net with username xxx@att.net failed." What on earth is the problem? I changed the minimum TLS version in my TB to 1 from 3 (since I'm running TB 78.5) and that has not helped. Why does 1 single address work in TB and others do not? I know the passwords are correct...I can login to a browser and check the email accounts that way. Please, please help if someone can. Thank you.

I have been using TB for some time now. Late last year (2020) I started having issues with my @att.net email addresses. Several account in TB stopped being able to pull messages. I've researched, called AT&T, cannot figure this out. I put in a correct password and the imap.mail.att.net server seems to reject it. However in my TB I do have 1 email address (it's an @att.net address and the server setup is the same as the others, imap.mail.att.net, port 993, etc) and it works just fine. TB retrieves emails for this one account perfectly fine. The other few I'm trying to use, I get the login/password issue, specifically it says "Login to server imap.mail.att.net with username xxx@att.net failed." What on earth is the problem? I changed the minimum TLS version in my TB to 1 from 3 (since I'm running TB 78.5) and that has not helped. Why does 1 single address work in TB and others do not? I know the passwords are correct...I can login to a browser and check the email accounts that way. Please, please help if someone can. Thank you.

Penyelesaian terpilih

Are you using a secure mail key in place of the password?

https://www.att.com/support/article/dsl-high-speed/KM1010523/

https://support.mozilla.org/en-US/questions/1313640

Baca jawapan ini dalam konteks 👍 0

All Replies (2)

sfhowes
sfhowes
  • Top 10 Contributor
more options

Penyelesaian Terpilih

Are you using a secure mail key in place of the password?

https://www.att.com/support/article/dsl-high-speed/KM1010523/

https://support.mozilla.org/en-US/questions/1313640

bmurphy5
bmurphy5 Pemilik Soalan
more options

I did solve the problem, I do thank you for the reply sfhowes. That was the issue...the secure mail key. Too bad my calls to AT&T support and me being cycled around the globe yielded no results or help. That was quite a doozy, trying to get this to work. Seems odd or silly that instead of a password we have to use a key...when the key truth be told is pretty simple in nature...whereas my passwords are always very strong & complex. Oh well. Thank you again, everything is working properly again.