This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Thread ini telah diarkib. Sila tanya soalan baru jika anda perlu bantuan.

Frequent crashes while playing GIFs/videos in firefox

  • 2 balasan
  • 1 ada masalah ini
  • 4 paparan
  • Balasan terakhir oleh FredMcD

lisaravi
lisaravi
more options

Hi, I have been seeing that firefox crashes almost every time I play a GIF or sometimes a video. This happens quite often and I see a white screen when trying to play them from the browser. Need some help here. Thanks

Hi, I have been seeing that firefox crashes almost every time I play a GIF or sometimes a video. This happens quite often and I see a white screen when trying to play them from the browser. Need some help here. Thanks

All Replies (2)

FredMcD
FredMcD
more options

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.

Please, Do not post a screenshot ! !

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

FredMcD
FredMcD
more options

See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration