This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Thread ini telah diarkib. Sila tanya soalan baru jika anda perlu bantuan.

Help Needed

  • 2 balasan
  • 1 ada masalah ini
  • 6 paparan
  • Balasan terakhir oleh FredMcD

Chris
Chris
more options

When ever I try and upload to my website via WordPress Media Upload Firefox will crashing on me also I get this error message come up see this screen shot https://snipboard.io/i2XDbA.jpg https://snipboard.io/i2XDbA.jpg. I am using the latest version of the browser which is Firefox 89.0.2 If I use troubleshot on Firefox the problem goes away. I have tried to submit the reports but it wont send them. https://snipboard.io/0DGctV.jpg https://snipboard.io/0DGctV.jpg. Any advice would be of great help.

When ever I try and upload to my website via WordPress Media Upload Firefox will crashing on me also I get this error message come up see this screen shot [https://snipboard.io/i2XDbA.jpg https://snipboard.io/i2XDbA.jpg] https://snipboard.io/i2XDbA.jpg. I am using the latest version of the browser which is Firefox 89.0.2 If I use troubleshot on Firefox the problem goes away. I have tried to submit the reports but it wont send them. [https://snipboard.io/0DGctV.jpg https://snipboard.io/0DGctV.jpg] https://snipboard.io/0DGctV.jpg. Any advice would be of great help.

All Replies (2)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

Hi Chris, is this specific to ZIP files or do simple image files cause the same issue?

Could you check whether you can submit the crash reports in Firefox's Safe/Troubleshoot Mode? In that mode, Firefox temporarily deactivates extensions, hardware acceleration, any userChrome.css/userContent.css files, and some other advanced features to help you assess whether these are causing the problem.

If Firefox is running:

You can restart Firefox in Safe/Troubleshoot Mode using either:

  • "3-bar" menu button > Help > Troubleshoot Mode... (before Fx88: Restart with Add-ons Disabled)
  • (menu bar) Help menu > Troubleshoot Mode... (before Fx88: Restart with Add-ons Disabled)

and OK the restart. A small dialog should appear. Click the Open button (before Fx88: "Start in Safe Mode" button).

If Firefox is not running:

Hold down the Shift key when starting Firefox. (On Mac, hold down the option/alt key instead of the Shift key.) A small dialog should appear. Click the Open button (before Fx88: "Start in Safe Mode" button).

Note: Don't use the Refresh without first reviewing this article to understand what will be deleted: Refresh Firefox - reset add-ons and settings.

Any improvement?

FredMcD
FredMcD
more options

Chris said
I am using the latest version of the browser which is Firefox 89.0.2

https://support.mozilla.org/en-US/kb/update-firefox-latest-version?cache=no

Version 90.0, first offered to Release channel users on July 13, 2021