This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Thread ini telah diarkib. Sila tanya soalan baru jika anda perlu bantuan.

Update to iOS15 followed by Firefox app crashes

  • 6 balasan
  • 4 ada masalah ini
  • 10 paparan
  • Balasan terakhir oleh Kiki

Foxfree99
Foxfree99
more options

After update to iOS 15 this week, my previously rock-solid FF app (on auto-updates) is now crashing repeatedly on switching to the app or opening the app. I keep 6-8 tabs open for quick access which are not full of video, music, or animations. IPhone 12 mini has plenty of storage.

Quick reference between other tasks is not quick when switching to or opening FF brings up the “this is embarrassing” message and then I have to wait for tabs to reload.

Have not updated iPad yet.

After update to iOS 15 this week, my previously rock-solid FF app (on auto-updates) is now crashing repeatedly on switching to the app or opening the app. I keep 6-8 tabs open for quick access which are not full of video, music, or animations. IPhone 12 mini has plenty of storage. Quick reference between other tasks is not quick when switching to or opening FF brings up the “this is embarrassing” message and then I have to wait for tabs to reload. Have not updated iPad yet.

Penyelesaian terpilih

Hi Foxfree99, we just release version 38.0. Can you update and see if it solves the crashing issue?

Baca jawapan ini dalam konteks 👍 0

All Replies (6)

Foxfree99
Foxfree99 Pemilik Soalan
more options

Updated iPad and not seeing same issue. Weird.

TyDraniu
TyDraniu
  • Top 10 Contributor
more options

This crash needs some investigation. Please follow https://github.com/mozilla-mobile/firefox-ios/issues/9096

Foxfree99
Foxfree99 Pemilik Soalan
more options

I don't know how to generate crash logs....I'm on FF 37.0, not the beta version. I do have an ancient github login (surprised at that) although password had expired. I'll need guidance to generate and upload crash logs.

Kiki
Kiki
  • Locale Leader
  • Moderator
  • Administrator
more options

Penyelesaian Terpilih

Hi Foxfree99, we just release version 38.0. Can you update and see if it solves the crashing issue?

Foxfree99
Foxfree99 Pemilik Soalan
more options

I cleared history and data, and then opened and closed it as many ways as I could think of, opened tabs, followed links, private and regular windows open, and no 'this is embarrassing' moments. All fixed. Thank you!

Kiki
Kiki
  • Locale Leader
  • Moderator
  • Administrator
more options

Good to hear. You're welcome!