Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Thread ini telah diarkib. Sila tanya soalan baru jika anda perlu bantuan.

Firefox disconnects me from YouTube livestreams for no reason

  • 5 balasan
  • 1 ada masalah ini
  • 9 paparan
  • Balasan terakhir oleh FredMcD

magicp
magicp
more options

Hello

I got strange problem with youtube livestreams on YouTube After join stream i had this errors shown on image, but my internet flow all the time. When write something in chat it works, but that disconnect causes i dont see other messges on chat by other people until i refresh tab.

This happens only on firefox, Microsoft Edge and Google Chrome works fine Im using Windows 10, firefox version 96.0.3 64 bits it says its actual version.

Hello I got strange problem with youtube livestreams on YouTube After join stream i had this errors shown on image, but my internet flow all the time. When write something in chat it works, but that disconnect causes i dont see other messges on chat by other people until i refresh tab. This happens only on firefox, Microsoft Edge and Google Chrome works fine Im using Windows 10, firefox version 96.0.3 64 bits it says its actual version.
Lampirkan skrinsyot

All Replies (5)

FredMcD
FredMcD
more options

Make sure you are not blocking content.

https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop also see https://blog.mozilla.org/security/2021/03/23/introducing-smartblock/

https://support.mozilla.org/en-US/kb/smartblock-enhanced-tracking-protection

Diagnose Firefox issues using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?


Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

magicp
magicp Pemilik Soalan
more options

Disabled smartblock and tracking protection still disconnect me from youtube livestream.

FredMcD
FredMcD
more options

And the rest of my post?

magicp
magicp Pemilik Soalan
more options

Great ive finally know what causes problem.

When used Troubleshoot Mode and all addons are disabled chat on youtube livestream function normal. Closed Firefox and reopen, all addons are active and youtube stream still got disconnect messseges. So ive start disable addons one by one to check what cause problem

And there you go this addon are faulty, little strange he never caused problems before, and i used him because youtube removed that function two years ago https://addons.mozilla.org/en-US/firefox/addon/gotochannel/

FredMcD
FredMcD
more options

That was very good work. Well Done. Please flag your last post as Solved Problem as this can help others with similar problems. Go to that post and click the 'Solved' button to its right.


You should also contact support for that add-on so they can fix it.