Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Video causes browser to display white screen

  • 3 balasan
  • 3 ada masalah ini
  • 1 paparan
  • Balasan terakhir oleh wafflemansa

more options

Occasionally, when I am watching a video on Youtube or Twitch, the video will glitch and cause the browser to go completely white. On Youtube, there will be a small visual glitch and on Twitch, the video will crash and need to be reloaded, but otherwise nothing else happens.

Occasionally, when I am watching a video on Youtube or Twitch, the video will glitch and cause the browser to go completely white. On Youtube, there will be a small visual glitch and on Twitch, the video will crash and need to be reloaded, but otherwise nothing else happens.

Penyelesaian terpilih

I disabled hardware acceleration a week or two ago and it seems to have solved the issue.

Baca jawapan ini dalam konteks 👍 1

All Replies (3)

more options

Update: It seems this issue happens with any HTML5 video, caused by the video player crashing.

more options

Any relevant-looking messages in the Browser Console assuming that Firefox keeps running and doesn't need to be restart ?

more options

Penyelesaian Terpilih

I disabled hardware acceleration a week or two ago and it seems to have solved the issue.