This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Thread ini telah diarkib. Sila tanya soalan baru jika anda perlu bantuan.

Inbox not working

  • 3 balasan
  • 0 ada masalah ini
  • 3 paparan
  • Balasan terakhir oleh Toad-Hall

davalen
davalen
more options

Wanted to block sender on my main account dlbowen@ntlworldworld using a filter. Found this deleted all messages in my inbox Since then inbox not receiving mail even though I deleted the filter.

Tried Setup Your Existing E-mail Address. This recognised my imap account settings, but error message came up saying incoming server already exists. I can still send messages, which has been confirmed. David.

Wanted to block sender on my main account dlbowen@ntlworldworld using a filter. Found this deleted all messages in my '''inbox''' Since then '''inbox''' not receiving mail even though I deleted the filter. Tried ''Setup Your Existing E-mail Address''. This recognised my imap account settings, but error message came up saying incoming server already exists. I can still send messages, which has been confirmed. David.

All Replies (3)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

I would assume you are seeing some sort of error message, what is it?

davalen
davalen Pemilik Soalan
more options

A small box appears with the message

Unable to login at server Probably wrong configuration user name or password

I have tried both my Full name and my first name and surname. My password is correct as I have it written down. David

Toad-Hall
Toad-Hall
  • Top 10 Contributor
more options

re :Tried Setup Your Existing E-mail Address. This recognised my imap account settings, but error message came up saying incoming server already exists.

That's because it does exist. You already have a imap mail account set up for that email address and you say you are still able to send. So there is no fault with that message.


re :Wanted to block sender on my main account ..... using a filter. Found this deleted all messages in my inbox

Clearly, you did something very wrong. Either you chose to block yourself or set up a condition that would apply to any email. Did you create the 'Message filter' in Thunderbird? Did you create the Message Filter on the server via webmail account ? You say you deleted the problem Filter. At this point - Have you removed/disabled ALL Message Filters? If no, then disable all the Message Filters you have set up for that account.


re : Error Message : Unable to login at server - Probably wrong configuration user name or password

It could be a typo error with User Name or password or perhaps they are ok but not with whatever server settings you have got set up. So it's necessary to check all.

re :I have tried both my Full name and my first name and surname. 

In Thunderbird's  'Account Settings' > 'Server Settings' for the account/email address

'User Name' is usually your full email address, but on a few occasions it will be the first part of email address - the bit before the @ sign. Depends upon the server.

Perhaps it would be a good idea to post some information about the current state of the server settings. Then we can offer better information rather than guessing. In Thunderbird Menu icon > Help > More Troubleshooting Information Scroll to 'Mail and News Accounts' section Copy all the data in that section and paste it into this forum question 'Post a Reply' text box.

upload a jpeg image showing what you see in: 'Account Settings' > 'Server Settings' for the account