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Firefox 115.0.2 and T-Mobile

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  • Balasan terakhir oleh t.r.ernst

j.j.lynn04
j.j.lynn04
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I upgraded to Firefox 115.0.2. Now I can log into my T-Mobile account. But when I try to access 'Bill & Pay' or 'View Accounts' I now get "Access Restricted" error messages. This is frustrating as I was able to do so before. Clearing Cookies and Site Data provided no relief. T-Mo support had me try in in Private Browsing, and it works.

I had an issue with a bank, and turned off AVG Anti-Track and it work. But no so with T-Mo.

What the heck is wrong?

I upgraded to Firefox 115.0.2. Now I can log into my T-Mobile account. But when I try to access 'Bill & Pay' or 'View Accounts' I now get "Access Restricted" error messages. This is frustrating as I was able to do so before. Clearing Cookies and Site Data provided no relief. T-Mo support had me try in in Private Browsing, and it works. I had an issue with a bank, and turned off AVG Anti-Track and it work. But no so with T-Mo. What the heck is wrong?

All Replies (1)

t.r.ernst
t.r.ernst
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That's interesting that you're able to access the site when using a private window. That usually would indicate an issue with saved cookies/cache since private browsing doesn't use the cookies and cache Firefox has saved in normal browsing.

I know you've said you've already tried clearing cookies and site data, but have you only tried doing this for the current T-Mobile site? It's possible there's some other web domain that T-Mobile is trying to access that's causing the problem.

If you haven't already tried clearing both cookies and cache for all sites, it might be worth a try. Note that if you do try this, you will get logged out of all websites — so make sure you have any passwords you need saved and readily accessible. You can find instructions on how to do it here: Clear cookies and site data in Firefox