This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Thread ini telah diarkib. Sila tanya soalan baru jika anda perlu bantuan.

Fault 5.7.1

  • 2 balasan
  • 0 ada masalah ini
  • 1 paparan
  • Balasan terakhir oleh sfhowes

John.haitzler
John.haitzler
more options

Unable to send emails on thunderbird/bigpond. Message:"...server sent incorrect greeting:5.7.1 connection refused.

Unable to send emails on thunderbird/bigpond. Message:"...server sent incorrect greeting:5.7.1 connection refused.

All Replies (2)

david
david
  • Top 10 Contributor
more options

That is a security error, not from Thunderbird. You may not have authority to send or recipient's server is set to refuse, or you're using the wrong server. Or you might be banned from perceived spam or a blacklist. I encourage contacting recipient and your email provider.

sfhowes
sfhowes
  • Top 25 Contributor
more options

'Incorrect greeting' usually means the authentication method for the outgoing server is wrong. The recommended settings are: smtp.telstra.com on port 465, SSL/TLS, normal password, User Name = email address.

https://www.telstra.com.au/support/email/imap-pop-smtp-mail-server-settings