This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Thread ini telah diarkib. Sila tanya soalan baru jika anda perlu bantuan.

Thunderbird 115.10.1 – missing folders in the panel after the update. SOLVED by deleting .msf files

  • 2 balasan
  • 0 ada masalah ini
  • 20 paparan
  • Balasan terakhir oleh Alex Saba

Alex Saba
Alex Saba
more options

Hi, after upgrading the programs to version 115.10.1 after restarting, all folders in the folder panel disappeared. I still have all accounts visible in the account settings. I attach a screenshot.

I follow someone instructions: Menu icon > Help > More Troubleshooting Information Under 'Application Basics' - Profile Folder - click on 'Open Folder' A new window opens showing contents of your 'profile name' folder Exit Thunderbird now - this is important Scroll down - delete all of the following files. 

   folderCache.json
   folderTree.json
   session.json
   xulstore.json

Start Thunderbird With no results. Thank you for any help.

Hi, after upgrading the programs to version 115.10.1 after restarting, all folders in the folder panel disappeared. I still have all accounts visible in the account settings. I attach a screenshot. I follow someone instructions: Menu icon > Help > More Troubleshooting Information Under 'Application Basics' - Profile Folder - click on 'Open Folder' A new window opens showing contents of your 'profile name' folder Exit Thunderbird now - this is important Scroll down - delete all of the following files. folderCache.json folderTree.json session.json xulstore.json Start Thunderbird With no results. Thank you for any help.
Lampirkan skrinsyot

Diubah oleh Wayne Mery

Penyelesaian terpilih

Matt said
Does Thunderbird work correctly when restarted in troubleshooting mode from the help menu?

No, Thunderbir has the same behavior, but I found a solution.

"Open the location similar to: C:\Users\<Username>\AppData\Roaming\Thunderbird\Profiles\xxxxxxx.default-release Go to the data folder i.e., ImapMail or Mail folder as per your account configuration. If the problem is with your Inbox, carefully delete the Inbox.msf file. (DO NOT tamper with files with no extension, only delete MSF files) Now, start Thunderbird. It will rebuild the MSF file and show all the messages."

I used Total Commander to find the files and it was a quickly and painfull solution, but, Thunderbird always crash while closing and doesn´t save configurations. It´s another problem, but it maybe be some corruption file at the profile. Not extensions, because at Safe Mode I have the same problem.

Baca jawapan ini dalam konteks 👍 0

All Replies (2)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

Does Thunderbird work correctly when restarted in troubleshooting mode from the help menu?

Alex Saba
Alex Saba Pemilik Soalan
more options

Penyelesaian Terpilih

Matt said
Does Thunderbird work correctly when restarted in troubleshooting mode from the help menu?

No, Thunderbir has the same behavior, but I found a solution.

"Open the location similar to: C:\Users\<Username>\AppData\Roaming\Thunderbird\Profiles\xxxxxxx.default-release Go to the data folder i.e., ImapMail or Mail folder as per your account configuration. If the problem is with your Inbox, carefully delete the Inbox.msf file. (DO NOT tamper with files with no extension, only delete MSF files) Now, start Thunderbird. It will rebuild the MSF file and show all the messages."

I used Total Commander to find the files and it was a quickly and painfull solution, but, Thunderbird always crash while closing and doesn´t save configurations. It´s another problem, but it maybe be some corruption file at the profile. Not extensions, because at Safe Mode I have the same problem.