This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

sync problem

  • 2 balasan
  • 0 ada masalah ini
  • Balasan terakhir oleh jonzn4SUSE

eb.movahhed58
eb.movahhed58
more options

hi I reinstalled my windows recently. before that , i made sure im singed in with this email address to protect my passwords with firefox sync. (eb.movahhed58@gmail.com)

after installing the new firefox , i figured my passwords are gone and they werent restored from my account.

i received welcome e-mail when i successfully create an mozilla accunt couple of days ago. please assist me !!

hi I reinstalled my windows recently. before that , i made sure im singed in with this email address to protect my passwords with firefox sync. (eb.movahhed58@gmail.com) after installing the new firefox , i figured my passwords are gone and they werent restored from my account. i received welcome e-mail when i successfully create an mozilla accunt couple of days ago. please assist me !!

All Replies (2)

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
more options

Sorry, but sync is not a back-up service. https://support.mozilla.org/en-US/forums/contributors/707681#post-86895

Helpful?

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
more options

If your data is not on another device, then it's game over.

Helpful?

Tanya soalan

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.