This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I have 64 bit windows pro but when I try to update I get error message saying I need to have windows 10 or newer

  • 2 balasan
  • 0 ada masalah ini
  • 4 paparan
  • Balasan terakhir oleh James

dshort13
dshort13
more options

I have 64 bit windows pro but when I try to update I get error message saying I need to have windows 10 or newer

I have 64 bit windows pro but when I try to update I get error message saying I need to have windows 10 or newer

All Replies (2)

markwarner22
markwarner22
more options

What version of Windows do you have?

Helpful?

James
James
  • Moderator
  • Top 10 Contributor
more options

dshort13 said
I have 64 bit windows pro but when I try to update I get error message saying I need to have windows 10 or newer

Is this on the same system you are using to post this question? as it appears to be Firefox 133.0 on Windows 10/11

There has been some threads like this in last while that were due to people running the Firefox version they had in Windows Compatibility mode to run like you were using it on a older version of Windows which also changes the Firefox UserAgent to show as if you are running it on say Windows 7 or 8 for example.

Firefox since 116.0 and later requires Windows 10, 11 to run.

Diubah oleh James

Helpful?

Tanya soalan

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.