Constant Thunderbird crashes
After months of constant Thunderbird crashes and hundreds of crash reports, and as many attempts at trying to resolve the issue but without any resolution, I am now getting the following message when Thunderbird crashes:
Thunderbird had a problem and crashed. Unfortunately the crash reporter is unable to submit a report for this crash.
Details: Expected value at line 1 column 1
I have version 128.5.2esr installed, but the issues started well before this version you can see the information in the crash reports if you want to look at them. I have tried Troubleshooting Mode, and can confirm the issue persists. I have also noticed that the one IMAP account I have attempts to redownload all messages from the mail server - it never completes because Thunderbird always crashes first. Aside from the obvious request for troubleshooting suggestions on the primary crash issue, I have three additional questions:
1. Is there a way for me to isolate that IMAP account, in another profile or such, to see if that account or server is contributing to the issue?
2. How is the crash report interpreted - i.e. where do I look to see the actual cause of the crash? In the "Details" tab the CRASH REASON and CRASH ADDRESS are not very informative to the average user.
3. What is the best way to provide a list of crash reports - I've had nearly 30 over the past few days, and - literally - hundreds since the issue began in October (which did not appear to coincide with anything in particular - e.g. new hardware or software, or TB update. Is is acceptable to post a list in the body of this thread, or as a txt document, or .... ?
BTW, running this on a Windows 10 22H2 machine, i9-14900KS, 32Gb DDR5, previously nVidia Quadro P5000 now Intel Arc A770 Graphics. Yes, have tried rebuilding POP3 folders, and yes I have a backup of my profile, which is about 35Gb in size.
TIA
All Replies (6)
You can isolate the suspicious IMAP account by removing it temporarily without removing the message data. It would be very interesting to know the size of the INBOX folder in the suspîcious account.
Thanks for the suggestion. I opened Thunderbird to check my server settings before I removed the account, and declined to log into the mail server (thus it did not actually connect to the server). TB crashed before I had a chance to remove the account. I restarted TB and removed the account just now, so I will see if that has any positive impact. This email account is a work email that I need regular daily access to? IFF it does have a noticeable impact, what's next?
The INBOX.SBD folder is 7.1 Gb, The INBOX file is ~43.5 Mb and the INBOX.msf file is ~3 Mb.
Diubah oleh 3D4Play
Update, after removing the IMAP account, TB still crashes with the most recent error that it cannot submit a crash report:
Thunderbird had a problem and crashed. Unfortunately the crash reporter is unable to submit a report for this crash.
Details: Expected value at line 1 column 1
3D4Play said
IFF it does have a noticeable impact, what's next? The INBOX.SBD folder is 7.1 Gb, The INBOX file is ~43.5 Mb and the INBOX.msf file is ~3 Mb.
The INBOX file is not very big, so I think it's not the culprit. Next and most important step is the test in a new profile : https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-thunderbird-profiles#thunderbird:win10:tb128 Start TB in the new profile, set up your IMAP account and observe what happens...
Thanks, I’ll try it, as long as TB will stay running long enough to set up the new profile - it’s now crashing within seconds or minutes of opening, with that same ‘unable to send crash report’ error. I tried opening it “offline”, and it seems to run for a marginally longer time - maybe a minute or two. Running under a completely new profile should be a sufficient test to see if my existing profile is fubar. I’ll report back soon…
You don't need to start or to run Thunderbird in order to create a new profile. Consult this article to learn how to open the TB profile folder without opening Thunderbird https://support.mozilla.org/en-US/kb/profiles-where-thunderbird-stores-user-data#w_finding-your-profile-without-opening-thunderbird In the Thunderbird folder search for the profiles.ini file and open it with a text editor: In the line StartWithLastProfile=1 replace the 1 by a 0 (zero) and save the modification. Now when you launch Thunderbird the profile manager will open in a small dialogue window where you can create the new profile
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