This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Thread ini telah diarkib. Sila tanya soalan baru jika anda perlu bantuan.

firefox crashes when i just search or open any page(all other browsers work well & no virus in system scanned with bitsefender)

  • 4 balasan
  • 2 ada masalah ini
  • 2 paparan
  • Balasan terakhir oleh Moses

kumar_0119578
kumar_0119578
more options

when i just search or open any page it crashes (all other browsers working well & there is no virus in system scanned with bit defender)

Crash ID(s)

bp-ccce1f95-1d25-43aa-9de9-55f6f2100518

User Agent

Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US) AppleWebKit/532.5 (KHTML, like Gecko) Chrome/4.1.249.1064 Safari/532.5

when i just search or open any page it crashes (all other browsers working well & there is no virus in system scanned with bit defender) == Crash ID(s) == bp-ccce1f95-1d25-43aa-9de9-55f6f2100518 == User Agent == Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US) AppleWebKit/532.5 (KHTML, like Gecko) Chrome/4.1.249.1064 Safari/532.5

All Replies (4)

Moses
Moses
  • Moderator
more options

Can you give me the Crash Report ID?

XP: go to Start--Run and type in the run command box without quotes "%APPDATA%" then navigate to Mozilla/Firefox/Crash Reports/Submitted

Then copy and paste the .txt files from the Submitted folder here

Thanks, Moses Firefox Support

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

There is a crash ID in that first post: http://crash-stats.mozilla.com/report/index/ccce1f95-1d25-43aa-9de9-55f6f2100518 - [@ RtlInsertElementGenericTableFull] - Firefox 3.6.3 Crash Report - Report ID: ccce1f95-1d25-43aa-9de9-55f6f2100518

AnonymousUser
AnonymousUser
more options

Crash ID: bp-ccce1f95-1d25-43aa-9de9-55f6f2100518

Moses
Moses
  • Moderator
more options

Kumar,

Try updating java and updating flash. Also scan your pc with each of these malware removal links.

Malware Removal Links: http://www.safer-networking.org , http://www.malwarebytes.org , http://www.spywareterminator.com , http://www.microsoft.com/security/malwareremove/default.aspx