This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

when double clicked, firefox 3.6.3 setup does not start (subsequent to uninstalling very old release)

  • 2 balasan
  • 1 ada masalah ini
  • 2 paparan
  • Balasan terakhir oleh cor-el

more options

I uninstalled a old release of Firefox and rebooted the system theb downloaded 3.6.3 to the desktop and double clicked it. Nothing happens.

I attempted to install the latest version

User Agent

Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1) ; .NET CLR 1.1.4322; .NET CLR 2.0.50727)

I uninstalled a old release of Firefox and rebooted the system theb downloaded 3.6.3 to the desktop and double clicked it. Nothing happens. == I attempted to install the latest version == == User Agent == Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1) ; .NET CLR 1.1.4322; .NET CLR 2.0.50727)

All Replies (2)

more options

Try to disable your anti-virus software during the installation to see if that helps.

more options

Thanks for the suggestion. I ended up using Live Chat and was walked through a workaround to the automated setup.