This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

cannot set preferences for printing from firefox after update installed

  • 3 balasan
  • 31 ada masalah ini
  • 1 paparan
  • Balasan terakhir oleh the-edmeister

more options

Firefox just installed the newest update (version 3.6.13) on my Dell PC running Windows 7 (64 bit). Immediately after this occurred, I cannot set any preferences for printing when printing from Firefox. It will print, but you can't set preferences like print quality or gray scale. This worked fine immediately before the update, and I also am able to access and control preferences when printing from other programs such as Word and Windows Explorer.

FYI, my printer is a Canon MX310 with latest software and drivers installed. Like I said, everything was working perfectly prior to the update install. It seems to definitely be related to this new update. Has anyone else experienced this? Any suggestions? I'm guessing it's a bug in the new update and hoping that Firefox will fix it. I love Firefox and hate having to print through Windows Explorer because of this.

Firefox just installed the newest update (version 3.6.13) on my Dell PC running Windows 7 (64 bit). Immediately after this occurred, I cannot set any preferences for printing when printing from Firefox. It will print, but you can't set preferences like print quality or gray scale. This worked fine immediately before the update, and I also am able to access and control preferences when printing from other programs such as Word and Windows Explorer. FYI, my printer is a Canon MX310 with latest software and drivers installed. Like I said, everything was working perfectly prior to the update install. It seems to definitely be related to this new update. Has anyone else experienced this? Any suggestions? I'm guessing it's a bug in the new update and hoping that Firefox will fix it. I love Firefox and hate having to print through Windows Explorer because of this.

All Replies (3)

more options

Penyelesaian Terpilih

more options

Awesome - this seems to have solved the problem. Thank you very much!!

more options

You're welcome.