Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

can't update to 3.6.15 because get error that I don't have permission to access some items

  • 1 balasan
  • 6 ada masalah ini
  • 2 paparan
  • Balasan terakhir oleh cor-el

more options

When I try to update to Firefox 3.6.15, I get an error message saying I can't do so because I don't have permission to access all the items.

When I try to update to Firefox 3.6.15, I get an error message saying I can't do so because I don't have permission to access all the items.

All Replies (1)

more options
  • Download a new copy of the Firefox program: http://www.mozilla.com/firefox/all.html
  • Trash the current Firefox application to do a clean (re)install.
  • Install the new version that you have downloaded.

Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data.