This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Thread ini telah diarkib. Sila tanya soalan baru jika anda perlu bantuan.

downloaded FF 3.6, Error platform 1.9.2.14 not compatible with 1.9.2.15.

  • 2 balasan
  • 49 ada masalah ini
  • 1 paparan
  • Balasan terakhir oleh nickcarter

nickcarter
nickcarter
more options

My previous version of FF installed 12 months ago, and updated periodically since, failed to open. I therefore uninstalled and downloaded Firefox 3.6 from your website. Went through "run" process and seemed to be OK, but received this error message - "Error: Platform version 1.9.2.14 is not compatible withminVersion >= 1.9.2.15 maxVersion < =1.9.2.15." I hope you can provide me with a reason for and a solution to this problem. Thank you.

My previous version of FF installed 12 months ago, and updated periodically since, failed to open. I therefore uninstalled and downloaded Firefox 3.6 from your website. Went through "run" process and seemed to be OK, but received this error message - "Error: Platform version 1.9.2.14 is not compatible withminVersion >= 1.9.2.15 maxVersion < =1.9.2.15." I hope you can provide me with a reason for and a solution to this problem. Thank you.

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Do a clean (re-)install:

  • Download a fresh Firefox copy and save the file to the desktop.
  • http://www.mozilla.com/firefox/all.html
  • Uninstall your current Firefox version and remove the Firefox program folder before installing that copy of the Firefox installer.
  • Don't remove personal data if you uninstall the current version.
  • It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.

Your bookmarks and other profile data are stored elsewhere (not in the Firefox program folder) and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.

nickcarter
nickcarter Pemilik Soalan
more options

Thank you cor-el for responding. Have followed instructions, regret result is that I am getting the same error message as before. Do you have any more words of wisdom?!