This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Thread ini telah diarkib. Sila tanya soalan baru jika anda perlu bantuan.

can't save master password nor import certificates

  • 1 balasan
  • 7 ada masalah ini
  • 16 paparan
  • Balasan terakhir oleh panaxea

jordimp
jordimp
more options

Hi,

I have a problem trying to sign a document with a certificate. I had imported it when I was using Firefox 3.6 and it used to work ok to identify myself to log in to some site. However, I never tried to sign a document with that certificate. (I work with a Mac, in case that is relevant.)

I recently uploaded to Firefox 4, and now I try to sign a document. Ok, so Firefox asks me for my master password. I had not set one (or I can't remember), so what I did is to "reset" the master password. Now, I try to set a new master password: I fill in the fields, click "Accept"... but it doesn't do anything, so the master password can't be set.

Also, if I try to import a certificate (which was removed when I reset the master password), I can choose the file and choose a password for it, but again when I click "Accept" the password is not set: simply nothing happens.

Has anyone else had these problems? Is it a Firefox4 issue or did it also happen before? How can I solve it?

Thanks in advance!

jordimp

Hi, I have a problem trying to sign a document with a certificate. I had imported it when I was using Firefox 3.6 and it used to work ok to identify myself to log in to some site. However, I never tried to sign a document with that certificate. (I work with a Mac, in case that is relevant.) I recently uploaded to Firefox 4, and now I try to sign a document. Ok, so Firefox asks me for my master password. I had not set one (or I can't remember), so what I did is to "reset" the master password. Now, I try to set a new master password: I fill in the fields, click "Accept"... but it doesn't do anything, so the master password can't be set. Also, if I try to import a certificate (which was removed when I reset the master password), I can choose the file and choose a password for it, but again when I click "Accept" the password is not set: simply nothing happens. Has anyone else had these problems? Is it a Firefox4 issue or did it also happen before? How can I solve it? Thanks in advance! jordimp

All Replies (1)

panaxea
panaxea
more options

Hi, I had the same problem, and I read somewhere that according to a mozilla knowledgebase article, the master password is a requirement for importing certificates (although the corresponding KB page is now unavailable)

I tried the following and it worked for me: - export the certificates to the desktop - delete the certificates from firefox - set a master password on firefox (preferences - security - use master password) - import the backed up certificates

You should now be able to sign. Hope this helps