This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Thread ini telah diarkib. Sila tanya soalan baru jika anda perlu bantuan.

Every time I open an email, this comes up: Your browser must have Flash 9.0 or higher installed. I download but it still comes up.

  • 1 balasan
  • 4 ada masalah ini
  • 1 paparan
  • Balasan terakhir oleh the-edmeister

acuffcd
acuffcd
more options

When I am in my email and click on one to open, I get the pop up saying "Your browser must have Flash 9.0 or higher installed. I click to download it but the message still come up.

When I am in my email and click on one to open, I get the pop up saying "Your browser must have Flash 9.0 or higher installed. I click to download it but the message still come up.

All Replies (1)

the-edmeister
the-edmeister
  • Moderator
more options

1.Download the Flash setup file from here:
Adobe Flash - Plugin version.
Save it to your Desktop.

2. Close Firefox using File > Exit
then check the Task Manager > Processes tab to make sure firefox.exe is closed,
{XP: Ctrl+Alt+Del, Vista: Shift+Ctrl+ESC = Processes tab}

3. Then run the Flash setup file from your Desktop.

  • On Vista and Windows 7 you may need to run the plugin installer as Administrator by starting the installer via the right-click context menu if you do not get an UAC prompt to ask for permission to continue (i.e nothing seems to happen).

See this:
http://vistasupport.mvps.org/run_as_administrator.htm