This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Thread ini telah diarkib. Sila tanya soalan baru jika anda perlu bantuan.

My browser won't load anything related to google; I've already done a virus scan, adjusted my firewalls, and restarted my modem and router, and nothing has worked.

  • 2 balasan
  • 12 ada masalah ini
  • 2 paparan
  • Balasan terakhir oleh rwwheeler

rwwheeler
rwwheeler
more options

My browser won't load anything related to google (including search engine, gmail, docs, etc). The browser times out. I can access other sites like hotmail and facebook fine.

My browser won't load anything related to google (including search engine, gmail, docs, etc). The browser times out. I can access other sites like hotmail and facebook fine.

All Replies (2)

the-edmeister
the-edmeister
  • Moderator
more options

Can you load Google by using the IP address for Google?

http://74.125.225.50/

If that works, it's probably a DNS problem (Domain Name Server). You can try clearing the DNS cache in Windows and see if that corrects that problem.

See this - http://www.tacktech.com/display.cfm?ttid=330 - and - http://www.tech-recipes.com/rx/233/clear_windows_dns_cache/ -

rwwheeler
rwwheeler Pemilik Soalan
more options

Thanks for the quick reply. I can load the main google page by typing in http://74.125.225.50/ but I still can't search. It times out. I cleaned out the DNS cache too, and that didn't work either. My job relies heavily on google docs, so I really need to be able to get in! I've had this problem for several days.