This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Thread ini telah diarkib. Sila tanya soalan baru jika anda perlu bantuan.

download won't finish; 79%

  • 1 balasan
  • 4 ada masalah ini
  • 6 paparan
  • Balasan terakhir oleh cor-el

carynfraser
carynfraser
more options

I've tried to download firefox for several hours. The download has frozen at 79%. I'm 63. First time I've tried to get on.

I've tried to download firefox for several hours. The download has frozen at 79%. I'm 63. First time I've tried to get on.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Are you updating Firefox or downloading a file via the right-click context menu "Save Link as" or similar?

If you have problems with updating or with the permissions then easiest is to download the full version and trash the currently installed version to do a clean install of the new version.

Download a new copy of the Firefox program and save the DMG file to the desktop

  • Trash the current Firefox application to do a clean (re-)install
  • Install the new version that you have downloaded

Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data.