This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Can anyone tell me what this crash id means: bp-bdb72915-469b-44a1-a70a-083572111111 -- firefox keeps crashing on startup, even in safe mode

  • 2 balasan
  • 7 ada masalah ini
  • 2 paparan
  • Balasan terakhir oleh 587dan

more options

Firefox keeps crashing on startup even in safe mode (i had also earlier tried to disable plugins and addons)

Firefox keeps crashing on startup even in safe mode (i had also earlier tried to disable plugins and addons)

Penyelesaian terpilih

Your crashreport:
https://crash-stats.mozilla.com/report/index/bp-bdb72915-469b-44a1-a70a-083572111111
Firefox 8.0 Crash Report [@ DbgBreak ]
This seems to be caused by Roboform. Installing the latest version 7.6.2 of Roboform should solve this problem.

Baca jawapan ini dalam konteks 👍 1

All Replies (2)

more options

Penyelesaian Terpilih

Your crashreport:
https://crash-stats.mozilla.com/report/index/bp-bdb72915-469b-44a1-a70a-083572111111
Firefox 8.0 Crash Report [@ DbgBreak ]
This seems to be caused by Roboform. Installing the latest version 7.6.2 of Roboform should solve this problem.

more options

Genius - thank you - problem solved!