Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Thread ini telah diarkib. Sila tanya soalan baru jika anda perlu bantuan.

Firefox crashes upon start up. Tried everything! From deleting addons to reinstall. Help!

  • 1 balasan
  • 1 ada masalah ini
  • 9 paparan
  • Balasan terakhir oleh cor-el

naz09
naz09
more options

Tried everything. These are the details I get.

AdapterDeviceID: 0046 AdapterVendorID: 8086 Add-ons: AvailableVirtualMemory: 4021927936 BuildID: 20111104165243 CrashTime: 1321124105 EMCheckCompatibility: true FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1321043132 Notes: AdapterVendorID: 8086, AdapterDeviceID: 0046, AdapterDriverVersion: 8.15.10.2202 Has dual GPUs. GPU #2: AdapterVendorID2: 10de, AdapterDeviceID2: 0a70, AdapterDriverVersion2: 8.17.12.6658D2D? D2D+ DWrite? DWrite+ D3D10 Layers? D3D10 Layers-

ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 399 StartupTime: 1321124104 SystemMemoryUsePercentage: 29 Theme: classic/1.0 Throttleable: 1 TotalVirtualMemory: 4294836224 Vendor: Mozilla Version: 8.0 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll 

MSAFD Tcpip [UDP/IP] : 2 : 2 :  
MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [TCP/IPv6] : 2 : 1 :  
MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [RAW/IPv6] : 2 : 3 :  
RSVP TCPv6 Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
RSVP TCP Service Provider : 2 : 1 :  
RSVP UDPv6 Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
RSVP UDP Service Provider : 2 : 2 :  
MSAFD RfComm [Bluetooth] : 2 : 1 : %SystemRoot%\system32\mswsock.dll

This report also contains technical information about

What is all this?? :(

to whoever helps.. Thanks!

Tried everything. These are the details I get. AdapterDeviceID: 0046 AdapterVendorID: 8086 Add-ons: AvailableVirtualMemory: 4021927936 BuildID: 20111104165243 CrashTime: 1321124105 EMCheckCompatibility: true FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1321043132 Notes: AdapterVendorID: 8086, AdapterDeviceID: 0046, AdapterDriverVersion: 8.15.10.2202 Has dual GPUs. GPU #2: AdapterVendorID2: 10de, AdapterDeviceID2: 0a70, AdapterDriverVersion2: 8.17.12.6658D2D? D2D+ DWrite? DWrite+ D3D10 Layers? D3D10 Layers- ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 399 StartupTime: 1321124104 SystemMemoryUsePercentage: 29 Theme: classic/1.0 Throttleable: 1 TotalVirtualMemory: 4294836224 Vendor: Mozilla Version: 8.0 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [UDP/IP] : 2 : 2 : MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [TCP/IPv6] : 2 : 1 : MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [RAW/IPv6] : 2 : 3 : RSVP TCPv6 Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll RSVP TCP Service Provider : 2 : 1 : RSVP UDPv6 Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll RSVP UDP Service Provider : 2 : 2 : MSAFD RfComm [Bluetooth] : 2 : 1 : %SystemRoot%\system32\mswsock.dll This report also contains technical information about What is all this?? :( to whoever helps.. Thanks!

Diubah oleh naz09

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

That is a MS crash report and unfortunately doesn't give any useful information.

If you have submitted Breakpad crash reports then post the IDs of one or more Breakpad crash reports (bp-xxxxxxxx-xxxxxxxxx-xxxx-xxxxxxxxxxxx). You can find the IDs of the submitted crash reports on the about:crashes page. You can open the about:crashes page via the location bar, like you open a website.

See:

See also: