Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Downloaded new 8.1 version but won't let me "apply" says don't have sufficent previledges?

  • 2 balasan
  • 80 ada masalah ini
  • 1 paparan
  • Balasan terakhir oleh Susan

more options

After downloading the new version of firefox 8.1 could not follow the next 2 steps. When Drag fox to the applications icon when prompted clicked replace existing version, but then prompt says cannot do it because I don't have sufficent previledges. How can i complete download of the new version of firefox.

After downloading the new version of firefox 8.1 could not follow the next 2 steps. When Drag fox to the applications icon when prompted clicked replace existing version, but then prompt says cannot do it because I don't have sufficent previledges. How can i complete download of the new version of firefox.

Penyelesaian terpilih

If there are problems with updating or with the permissions then easiest is to download the full version and trash the currently installed version to do a clean install of the new version.

Download a new copy of the Firefox program and save the disk image (dmg) file to the desktop

  • Trash the current Firefox application to do a clean (re-)install
  • Install the new version that you have downloaded

Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data if you uninstall and (re)install Firefox.

Baca jawapan ini dalam konteks 👍 2

All Replies (2)

more options

Penyelesaian Terpilih

If there are problems with updating or with the permissions then easiest is to download the full version and trash the currently installed version to do a clean install of the new version.

Download a new copy of the Firefox program and save the disk image (dmg) file to the desktop

  • Trash the current Firefox application to do a clean (re-)install
  • Install the new version that you have downloaded

Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data if you uninstall and (re)install Firefox.

more options

Thanks!! cor-el I now have the updated version.