This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Thread ini telah diarkib. Sila tanya soalan baru jika anda perlu bantuan.

Firefox crashes

  • 2 balasan
  • 1 ada masalah ini
  • 1 paparan
  • Balasan terakhir oleh jdelgado50

jdelgado50
jdelgado50
more options

FF crashes every time I open it. I need to re-install every time I want to use it. If I close FF it won't open again. The only way is removing the application and all the folders in Library/App/Support

FF crashes every time I open it. I need to re-install every time I want to use it. If I close FF it won't open again. The only way is removing the application and all the folders in Library/App/Support

All Replies (2)

Swarnava Sengupta
Swarnava Sengupta
  • Locale Leader
more options

Create a new profile as a test to check if your current profile is causing the problems.

See "Basic Troubleshooting: Make a new profile":

There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins" in case there are still problems.

If that new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.

See:

See:

If you have submitted Breakpad crash reports then post the IDs of one or more Breakpad crash reports (bp-xxxxxxxx-xxxxxxxxx-xxxx-xxxxxxxxxxxx). You can find the IDs of the submitted crash reports on the about:crashes page. You can open the about:crashes page via the location bar, like you open a website.

See:

jdelgado50
jdelgado50 Pemilik Soalan
more options

Still not working. I can't run the profile manager. Firefox crashed when I tried. The only way is re-installing FF every time I close the browser after I remove the profile files.

The weird thing is that is happening also with Chrome. However, Chrome won't start at all no matter what I do.

I deleted the crash reports, so I will post it as soon as I get a new one. I submitted one a few days ago,

Thanks for the help