This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

laptop crashes whilst playing online video's using the latest firefox-build

  • 1 balasan
  • 1 ada masalah ini
  • 3 paparan
  • Balasan terakhir oleh Vivek

more options

whilst watching clips on websites, my laptop completely crashes... first the screen freezes, along with the sound, CTRL+ALT+DEL wont even come up anymore as the system is crashed

whilst watching clips on websites, my laptop completely crashes... first the screen freezes, along with the sound, CTRL+ALT+DEL wont even come up anymore as the system is crashed

All Replies (1)

more options

Hi,

Right-click on a flash video, click the icon on the bottom left end and uncheck Enable hardware acceleration. If the problem videos are of another type, please try disabling either VideoLAN or np-mswmp in Tools (Alt + T) > Add-ons, click Plugins on the right.

Troubleshooting Plugins

...............................................................................................................................

Useful links:

All about Tools > Options

Going beyond Tools > Options - about:config

about:config Entries

Page Info Tools (Alt + T) > Page Info, Right-click > View Page Info

Keyboard Shortcuts

Viewing Video without Plugins

Firefox Profile Folder & Files

Firefox Commands

Basic Troubleshooting

After Upgrading

Safe Mode

Problematic Extensions

Troubleshooting Extensions and Themes

Troubleshooting Plugins

Testing Plugins