Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Thread ini telah diarkib. Sila tanya soalan baru jika anda perlu bantuan.

Firefox Crashes When Attempting to Download Files

  • 1 balasan
  • 8 ada masalah ini
  • 1 paparan
  • Balasan terakhir oleh John99

ANCNA13
ANCNA13
more options

For the past two days Firefox has crashed whenever I try and download something, including in safe mode. Even if I'm not actively downloading, and just want to look at my downloads box to clear the list it crashes. Actually, crashes may not be the right word, it just freezes up and I have to use the task manager to close it. Apart from this, I have had no problems with browsing. I can still download with no problems with Internet Explorer and Chrome.

For the past two days Firefox has crashed whenever I try and download something, including in safe mode. Even if I'm not actively downloading, and just want to look at my downloads box to clear the list it crashes. Actually, crashes may not be the right word, it just freezes up and I have to use the task manager to close it. Apart from this, I have had no problems with browsing. I can still download with no problems with Internet Explorer and Chrome.

Penyelesaian terpilih

See both firefox crashes and firefox hangs please provide Crash IDs if you are getting crashes.

Note also that firefox 10 upgrades were suspended,and Firefox 10.0.1 is now coming out. One of the problems that will fix is hangs relating to java use; that may turn out to be the problem you have.

I suggest you keep your eyes on latest firefox issues which hopefully will be updated shortly.

(I note you are using 10.0 and 11.0b according to the system info aside you may be interested in some of the more techie explanations in another section )

Baca jawapan ini dalam konteks 👍 1

All Replies (1)

John99
John99
more options

Penyelesaian Terpilih

See both firefox crashes and firefox hangs please provide Crash IDs if you are getting crashes.

Note also that firefox 10 upgrades were suspended,and Firefox 10.0.1 is now coming out. One of the problems that will fix is hangs relating to java use; that may turn out to be the problem you have.

I suggest you keep your eyes on latest firefox issues which hopefully will be updated shortly.

(I note you are using 10.0 and 11.0b according to the system info aside you may be interested in some of the more techie explanations in another section )