This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Gmail and flash causes firefox to crash on chat initialisation

  • 2 balasan
  • 9 ada masalah ini
  • 16 paparan
  • Balasan terakhir oleh Som

more options

Logging into Gmail with firefox 10.0.2, everything loads fine until the chat initialises.

The browser hangs (becomes completely unresponsive) but doesn't crash. Closing the relevant instance of the Flash plugin (11.1.102.62) resolves the problem. Other flash sites work fine, as does Gmail on webkit. Have been experiencing this since the latest update.

Included some crash IDs from earlier today, though I was never prompted for these by the browser.

Logging into Gmail with firefox 10.0.2, everything loads fine until the chat initialises. The browser hangs (becomes completely unresponsive) but doesn't crash. Closing the relevant instance of the Flash plugin (11.1.102.62) resolves the problem. Other flash sites work fine, as does Gmail on webkit. Have been experiencing this since the latest update. Included some crash IDs from earlier today, though I was never prompted for these by the browser.

All Replies (2)

more options

Hi somscom,

Have you looked at our Flash plugin troubleshooting section? There is a lot of useful information in there that should help you get to the bottom of your issue.

Hopefully this helps!

more options

Hi Matt,

Thanks for the suggestion. Yes, I have been through the troubleshooting section.

The title above is a little off, neither the browser nor the flash plugin actually crash, they just hang. No warning screen shows. I've disabled plugins one by one while in safe mode to check for any other conflicts. Flash hardware acceleration is disabled and the debugger version is installed (no runtime errors are occuring in the gmail applet).

This has only been an issue since the 10.0.2 update.

Thanks for your help!

Som.