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Firefox crashes

  • 6 balasan
  • 2 ada masalah ini
  • 1 paparan
  • Balasan terakhir oleh Michael Verdi

edashiell
edashiell
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Hello, Ever since updating to Firefox 11.0 on 4/6/12 at 6:23PM I cannot open anything in Firfox and it crashes as soon as it starts. As best I can tell (I am not a computer "techie") it also happened in safe mode. Here is one of the most recent crash report numbers from today and one from april 6- in the Crash ID section. Here is the report of submitted crashes:

1333986279[Fri Apr 6 18:30:44 2012] Crash report submitted successfully [Fri Apr 6 18:31:35 2012] Crash report submitted successfully [Sun Apr 8 22:04:28 2012] Crash report submitted successfully [Mon Apr 9 08:45:15 2012] Crash report submitted successfully [Mon Apr 9 08:45:23 2012] Crash report submitted successfully [Mon Apr 9 08:45:31 2012] Crash report submitted successfully [Mon Apr 9 08:45:39 2012] Crash report submitted successfully


A note on updating firefox- what happened on friday is that it crashed and then when I restarted it it said I had updated to the new 11.0.

Hello, Ever since updating to Firefox 11.0 on 4/6/12 at 6:23PM I cannot open anything in Firfox and it crashes as soon as it starts. As best I can tell (I am not a computer "techie") it also happened in safe mode. Here is one of the most recent crash report numbers from today and one from april 6- in the Crash ID section. Here is the report of submitted crashes: 1333986279[Fri Apr 6 18:30:44 2012] Crash report submitted successfully [Fri Apr 6 18:31:35 2012] Crash report submitted successfully [Sun Apr 8 22:04:28 2012] Crash report submitted successfully [Mon Apr 9 08:45:15 2012] Crash report submitted successfully [Mon Apr 9 08:45:23 2012] Crash report submitted successfully [Mon Apr 9 08:45:31 2012] Crash report submitted successfully [Mon Apr 9 08:45:39 2012] Crash report submitted successfully A note on updating firefox- what happened on friday is that it crashed and then when I restarted it it said I had updated to the new 11.0.

All Replies (6)

Michael Verdi
Michael Verdi
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Can you post back with your crash IDs? Here are the instructions for finding them if you can't get Firefox to open:

  1. In the finder, click on the Go menu and select Go to folder...
  2. type in ~/Library/Application Support/Firefox/Crash Reports/submitted and click Go.
  3. In the resulting folder will be a text file for each crash report you have submitted. Using the View menu, arrange them by date to find out which is the newest file; and double-click on it to open it.
  4. Copy the text of that file and paste it in this thread.
edashiell
edashiell Pemilik Soalan
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1333986279

1333761829

Michael Verdi
Michael Verdi
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Those numbers aren't enough (at least there aren't any reports associated with them). The crash IDs should start with "bp-". Here's what mine look like:

edashiell
edashiell Pemilik Soalan
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I see, is this the info you need?

bp-1f7214c6-c958-44fc-a9f3-bd2a72120409.txt bp-9e96f1ed-6750-4661-b491-cc1e72120407.txt bp-9ffd532b-c5a4-43e2-bc50-f29c02120409.txt bp-53de7aad-8b51-4828-a8a0-8561d2120409.txt bp-449d001e-70b6-4ed6-85cb-ed93e2100127.txt bp-459e76ad-c4a3-4791-b36f-7dd622100608.txt bp-c7df29ec-786d-4f8e-976f-567502120409.txt bp-ce12345b-3171-4f33-a963-dc2672120409.txt bp-d0c12c55-61fb-4189-8d88-8f2fa2091110.txt bp-db845636-5e89-46e8-a5f6-ce3672100811.txt bp-f2e10531-fdf0-4734-9699-aca6e2120407.txt

Michael Verdi
Michael Verdi
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Yes thanks. Unfortunately those didn't reveal any immediate causes - we'll have to keep investigating.

So the next troubleshooting step is to see if Firefox will start with a new profile. The Profile Manager - Create, remove or switch Firefox profiles article explains how to start the profile manager and create a new profile. Please try to start Firefox with a new profile and let me know it works.

Thanks

Michael Verdi
Michael Verdi
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And if you haven't restared your computer at all, please try that first.