Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Importing bookamrks from external hard drive, but missing subfolders?

more options

My hard drive failed, so I used the "export bookmarks to html" option and saved it to an external hard drive. When I imported the html file into Firefox on my new hard drive, everything shows up except some subfolders (which of course were the bookmarks I needed the most). Is there any way to retrieve them if I don't have the old hard drive anymore, or am I doing something wrong here?

My hard drive failed, so I used the "export bookmarks to html" option and saved it to an external hard drive. When I imported the html file into Firefox on my new hard drive, everything shows up except some subfolders (which of course were the bookmarks I needed the most). Is there any way to retrieve them if I don't have the old hard drive anymore, or am I doing something wrong here?

All Replies (1)

more options

If you open that html file as a web page, are the missing bookmarks there? Trying to determine whether the problem was the export or the import.

Do you have any other backups of your Firefox settings folder from your old hard drive? Particularly valuable would be a folder named bookmarkbackups.