This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Thread ini telah diarkib. Sila tanya soalan baru jika anda perlu bantuan.

FIrefox crashed and now longer works. Tried reinstalling numerous times to no avail. Ver 14 ,15

  • 2 balasan
  • 3 ada masalah ini
  • 1 paparan
  • Balasan terakhir oleh cor-el

JayKillah
JayKillah
more options

It was working fine until today, it randomly stops responding, Ok so then I kill the process but then it never opens ever again. OK then I uninstall and reinstall several times, doesn't. I tried to make a new profile but the command to open the manager doesnt work because it just pops up the message firefox has crashed, stopped working etc.

The I tried FF15 and that doesn;t work. I cant use safe mode, the program crashes even in that, Instantly when I start firefox

It was working fine until today, it randomly stops responding, Ok so then I kill the process but then it never opens ever again. OK then I uninstall and reinstall several times, doesn't. I tried to make a new profile but the command to open the manager doesnt work because it just pops up the message firefox has crashed, stopped working etc. The I tried FF15 and that doesn;t work. I cant use safe mode, the program crashes even in that, Instantly when I start firefox

All Replies (2)

user66338
user66338
more options

We're sorry to hear that your Firefox seems to be crashing. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. Enter about:crashes in the Firefox location bar (that's where you enter your website names) and press Enter. You should now see a list of submitted crash reports.
  2. Copy the most recent 5 report IDs that you see in the crash report window and paste them into your forum response.

Thanks in advance for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Can you get the Safe mode start window?

You can use one of these to start Firefox in Safe mode.

  • On Windows, hold down the Shift key while starting Firefox with a double-click on the Firefox desktop shortcut
  • On Mac, hold down the Options key while starting Firefox

You can also try to start Firefox with the about:blank page by creating a copy of the current Firefox desktop shortcut and add a space and -url about:blank to the existing command line.