This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Web pages will not load

  • 3 balasan
  • 3 ada masalah ini
  • 1 paparan
  • Balasan terakhir oleh mrmalo

more options

My web pages do not load in Firefox whether I try from my Bookmarks or by typing the web address. They load fine in Chrome or Explorer. Here's what happens: Whatever way I choose to access a web page (bookmarks, typing web address, making a search) I see the "Connecting..." in the tab for a few seconds and then nothing. The tab returns to "Mozilla Firefox Start Page". Here's what I've tried: Restarting in safe mode with Add-Ons disabled Reseting Firefox Reinstalling Firefox Restarting the computer

My web pages do not load in Firefox whether I try from my Bookmarks or by typing the web address. They load fine in Chrome or Explorer. Here's what happens: Whatever way I choose to access a web page (bookmarks, typing web address, making a search) I see the "Connecting..." in the tab for a few seconds and then nothing. The tab returns to "Mozilla Firefox Start Page". Here's what I've tried: Restarting in safe mode with Add-Ons disabled Reseting Firefox Reinstalling Firefox Restarting the computer

Penyelesaian terpilih

A possible cause is security software (firewall,anti-virus) that blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.

Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process.

See:

See also:

Baca jawapan ini dalam konteks 👍 1

All Replies (3)

more options

Hi,

This may indicate that Firefox isn't able to do DNS (name) resolution. Please see this.

more options

Penyelesaian Terpilih

A possible cause is security software (firewall,anti-virus) that blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.

Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process.

See:

See also:

more options

Thanks that solution worked !