This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Starting about a week ago, my cursor changes from an arrow to a 4-pointed star shape and moves erradically and won't scroll up or down.

  • 1 balasan
  • 1 ada masalah ini
  • 1 paparan
  • Balasan terakhir oleh John99

more options

Starting about a week ago, my cursor changes from a plain arrow to a 4-pointed star. It also moves by itself and I cannot control it. It makes it VERY hard to scroll up or down, and it stops scrolling every so often.

Starting about a week ago, my cursor changes from a plain arrow to a 4-pointed star. It also moves by itself and I cannot control it. It makes it VERY hard to scroll up or down, and it stops scrolling every so often.

All Replies (1)

more options

Hi Krist,
Sorry you are having problems.

It is a while mow since I used XP, I do not remember a 4 pointed star option for the cursor.

  • Is this only on Firefox?

If other programs are affected it is something to do with Windows XP or software installed on that.

If it is only on Firefox then as an initial step try in Firefox's safe mode with all plugins disabled. You may start safemode by using