Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Thread ini telah diarkib. Sila tanya soalan baru jika anda perlu bantuan.

Firefox Mobile sync gives me "Recovery Key incorrect. Please try again."

  • 3 balasan
  • 4 ada masalah ini
  • 1 paparan
  • Balasan terakhir oleh ossman

ossman
ossman
more options

This is a continuation of this issue, that was closed without a resolution:

http://support.mozilla.org/en-US/questions/931089

I'm using a custom sync server, and getting "Recovery Key incorrect. Please try again." whenever I click "Connect". The sync log that exists in the desktop version of Firefox is not present in the mobile version, so I have no idea how to debug this further on my own.

This is a continuation of this issue, that was closed without a resolution: http://support.mozilla.org/en-US/questions/931089 I'm using a custom sync server, and getting "Recovery Key incorrect. Please try again." whenever I click "Connect". The sync log that exists in the desktop version of Firefox is not present in the mobile version, so I have no idea how to debug this further on my own.

Penyelesaian terpilih

Ok, I think I've figured it out. There is a bug/feature disparity in Firefox mobile compared to the desktop version.

The mobile version will only accept the more modern "friendly encoded" AES keys. The desktop version however, will accept any old string you give it (which it then turns into a key using some magic).

There is a way around it though. If you have a desktop version of firefox, you can get at the massaged version of the sync key. Just set up sync with your passphrase. Then go into Prefernces->Sync->Manage Account->My Recovery Key. There's a version of your key that Firefox mobile will accept.

Unfortunately it is now crapping out on some other bug and refusing to accept the server URL. God this thing is buggy...

Baca jawapan ini dalam konteks 👍 0

All Replies (3)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Doesn't it work with the (4x3) 12-character code to pair a device?

You need to have a desktop version of Firefox running at the same time to make this work.

ossman
ossman Pemilik Soalan
more options

No, that method only works for Mozilla's own servers, not when you're running a custom one. For a custom server you have to enter the basic username/password/key.

ossman
ossman Pemilik Soalan
more options

Penyelesaian Terpilih

Ok, I think I've figured it out. There is a bug/feature disparity in Firefox mobile compared to the desktop version.

The mobile version will only accept the more modern "friendly encoded" AES keys. The desktop version however, will accept any old string you give it (which it then turns into a key using some magic).

There is a way around it though. If you have a desktop version of firefox, you can get at the massaged version of the sync key. Just set up sync with your passphrase. Then go into Prefernces->Sync->Manage Account->My Recovery Key. There's a version of your key that Firefox mobile will accept.

Unfortunately it is now crapping out on some other bug and refusing to accept the server URL. God this thing is buggy...