Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Icons do not display using Windows 7 on HP Pavilion DM4 laptop. They display with Chrome browser-same laptop. Also display on Dell desktop with Windows XP

  • 5 balasan
  • 1 ada masalah ini
  • 8 paparan
  • Balasan terakhir oleh cor-el

more options

An example:

In gmail, when you click on an email in your in-box, icon graphics depicting options for the selected email (e.g., trash box, etc.) show up in Chrome but are replaced by empty rectangle images in Firefox or Internet Explorer. You can move the cursor over each box to get text to display explaining the option and then click on it and it will work. On my Dell desk top PC, the icon graphics show up in Firefox as well as IE and Chrome.

An example: In gmail, when you click on an email in your in-box, icon graphics depicting options for the selected email (e.g., trash box, etc.) show up in Chrome but are replaced by empty rectangle images in Firefox or Internet Explorer. You can move the cursor over each box to get text to display explaining the option and then click on it and it will work. On my Dell desk top PC, the icon graphics show up in Firefox as well as IE and Chrome.

Penyelesaian terpilih

Do you have the option to 'load images automatically'? You can check this by going to the Firefox Menu (or Tools button) > Options > Content tab.

Baca jawapan ini dalam konteks 👍 0

All Replies (5)

more options

hello, please go through the steps covered in Websites look wrong or appear differently than they should - they contain the most common fixes for the issue you've described...

more options

Went through all you suggestions, including safe mode. Nothing worked. Finally, I uninstalled and re-installed Firefox. Still having the same problem. Please note that, as originally stated, the problem also occurs with Internet Explorer but everything works OK with the Chrome browser.

more options

Penyelesaian Terpilih

Do you have the option to 'load images automatically'? You can check this by going to the Firefox Menu (or Tools button) > Options > Content tab.

more options

I do...and it is checked.

more options

Can you attach a screenshot?

Use a compressed image type like PNG or JPG to save the screenshot.


Make sure that you haven't enabled a High Contrast theme in the Windows/Mac Accessibility settings and that you allow pages to choose their colors in Firefox.

  • Tools > Options > Content : Fonts & Colors > Colors : [X] "Allow pages to choose their own colors, instead of my selections above"