This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Thread ini telah diarkib. Sila tanya soalan baru jika anda perlu bantuan.

PDF files using FF19 or 20 won't fully load and print blank followed by error message

  • 1 balasan
  • 5 ada masalah ini
  • 3 paparan
  • Balasan terakhir oleh John99

brainstewn
brainstewn
more options

I've noticed on my Win7SP1 machine that I can't print pdf documents from the PDF viewer. The pdf loads fine but the there is a little animated rotating circle that just spins and won't go away. This is likely indicating that the hidden nav bar that normally appears, when you hover over the lower middle portion of a pdf, is not working in FireFox because it works fine in Chrome and IE.

If I try to print anyway I see a message window titled "Printing," the pdf view goes blank, and a blank page is printed unless I hit cancel in time. I also get an error message "The PDF document might not be displayed correctly" with the option to open in a different viewer -- which does work -- but its not zezty, its annoying. The same website using the same pdf works fine in Chrome and IE and the little Nav bar in the bottom-middle appears fine.

I've noticed on my Win7SP1 machine that I can't print pdf documents from the PDF viewer. The pdf loads fine but the there is a little animated rotating circle that just spins and won't go away. This is likely indicating that the hidden nav bar that normally appears, when you hover over the lower middle portion of a pdf, is not working in FireFox because it works fine in Chrome and IE. If I try to print anyway I see a message window titled "Printing," the pdf view goes blank, and a blank page is printed unless I hit cancel in time. I also get an error message "The PDF document might not be displayed correctly" with the option to open in a different viewer -- which does work -- but its not zezty, its annoying. The same website using the same pdf works fine in Chrome and IE and the little Nav bar in the bottom-middle appears fine.

All Replies (1)

John99
John99
more options

The new built in pdf viewer in Firefox sometimes causes problems. It is probably worth trying the problem document printing with whatever other pdf reader you have.