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shame on such a big company with no live help when you need it!!!

  • 3 balasan
  • 1 ada masalah ini
  • 4 paparan
  • Balasan terakhir oleh cor-el

gerry6607
gerry6607
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had to delete firefox and reinstall it. in doing so, i lost all of my bookmarks. when i follow the instructions on how to restore it, and the dates drop down, it is only giving me the last couple of days. it is not giving me an earlier date. and after reading the help answers, i have come to the conclusion that all my bookmarks which i use about 85% of them on a daily basis are GONE !!! FOREVER !!! shame on such a big company with NO live help !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! SHAME SHAME SHAME

had to delete firefox and reinstall it. in doing so, i lost all of my bookmarks. when i follow the instructions on how to restore it, and the dates drop down, it is only giving me the last couple of days. it is not giving me an earlier date. and after reading the help answers, i have come to the conclusion that all my bookmarks which i use about 85% of them on a daily basis are GONE !!! FOREVER !!! shame on such a big company with NO live help !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! SHAME SHAME SHAME

All Replies (3)

user693271
user693271
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Hi,

The people who answer questions here, for the most part, are other Firefox users volunteering their time (like me), not Mozilla employees or Firefox developers.

If you want to leave feedback for Firefox developers, you can go to the Firefox Help menu and select Submit Feedback... or use this link. (You'll need to be on the latest version of Firefox to submit feedback). Your feedback gets collected at http://input.mozilla.org/, where a team of people read it and gather data about the most common issues.

sdoylehanson
sdoylehanson
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Shame? It's free. As far as I know, all of Mozilla's products are free. You can't expect superb customer support from a company which makes no money on product sales.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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If you remove your personal data when you uninstall Firefox then all Firefox profile folders will be removed and you will lose your bookmarks and other personal data, so be cautious with using this option and make sure to backup your personal data in the profile folder.