Firefox is opening a new window prompting me to sign in to Facebook.
this is the url in the new window: https://www.facebook.com/login.php?skip_api_login=1&api
I have set Tools/options/content to block pop up windows. It still pops up. I restarted Firefox, and it still doesn't work.
I have the following Add ons: Adblock Plus 2.5.1, Adblock Plus Popup Addon 0.9.1 They don't work either.
I downloaded Adwcleaner v3.020 but I don't understand what all the files it is listing are and if I should be removing them.
What can I do to get rid of this popup window?
All Replies (5)
You likely do have malware opening that.
Here is a tutorial for Adwcleaner and how to remove malware with it.
this the report from the scan. what needs to be cleaned?
# AdwCleaner v3.020 - Report created 05/03/2014 at 16:07:44
# Updated 27/02/2014 by Xplode
# Operating System : Windows 7 Home Premium Service Pack 1 (64 bits)
# Username : User - USER-PC
# Running from : C:\Users\User\AppData\Local\Temp\dlm31DB.tmp\adwcleaner.exe
# Option : Scan
***** [ Services ] *****
Service Found : BackupStack
***** [ Files / Folders ] *****
File Found : C:\Users\User\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\MyPC Backup.lnk
File Found : C:\Users\User\AppData\Roaming\Mozilla\Firefox\Profiles\xcremz5q.default\user.js
File Found : C:\Users\User\AppData\Roaming\Mozilla\Firefox\Profiles\ysx5njru.default-1392619304122\user.js
File Found : C:\Users\User\Desktop\MyPC Backup.lnk
Folder Found C:\Program Files (x86)\MyPC Backup
Folder Found C:\Users\User\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\MyPC Backup
***** [ Shortcuts ] *****
***** [ Registry ] *****
Key Found : HKLM\SOFTWARE\Classes\CLSID\{1AA60054-57D9-4F99-9A55-D0FBFBE7ECD3}
Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\App Paths\mypc backup
Key Found : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\MyPC Backup
***** [ Browsers ] *****
-\\ Internet Explorer v10.0.9200.16720
-\\ Mozilla Firefox v27.0.1 (en-US)
[ File : C:\Users\User\AppData\Roaming\Mozilla\Firefox\Profiles\ysx5njru.default-1392619304122\prefs.js ]
-\\ Google Chrome v33.0.1750.146
[ File : C:\Users\User\AppData\Local\Google\Chrome\User Data\Default\preferences ]
*************************
AdwCleaner[R0].txt - [6170 octets] - [04/03/2014 02:13:12]
AdwCleaner[R1].txt - [1222 octets] - [05/03/2014 14:02:12]
AdwCleaner[R2].txt - [1690 octets] - [05/03/2014 16:07:44]
AdwCleaner[S0].txt - [5417 octets] - [04/03/2014 03:38:04]
AdwCleaner[S1].txt - [1287 octets] - [05/03/2014 14:04:48]
########## EOF - C:\AdwCleaner\AdwCleaner[R2].txt - [1870 octets] ##########
Diubah oleh cor-el
Did you create the profiles that show in the report yourself?
Did you reset Firefox on past Feb 14 (1392619304122)?
Did you create the profiles that show in the report yourself? I have no idea what you are asking me. This a copy of the report the adwcleaner created after the scan.
Did you reset Firefox on past Feb 14 (1392619304122)?
I don't know. I may have updated it...?? I really don't know what is going on here. This is beyond my level of computer knowledge. If you can figure this out, I appreciate the help. thanks
Diubah oleh Michal_K
Did you use the delete button on ADWcleaner as the manual says, also facebook.com (url you posted is safe).