Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

There is no key icon on my tool bar - how do I save passwords for sites I visit frequently

  • 8 replies
  • 3 have this problem
  • 17 views
  • Last reply by cor-el

more options

I changed my password for an account I visit frequently and removed the old password from my saved password file. When I signed in using my new password, I was not given the opportunity to save it — how do I get the key icon to show itself so I can save my new password

I changed my password for an account I visit frequently and removed the old password from my saved password file. When I signed in using my new password, I was not given the opportunity to save it — how do I get the key icon to show itself so I can save my new password

All Replies (8)

more options

I'm afraid the firefox must've failed to detect, that a new password is being entered. Is it possible to tell us, on which site this problem occurs?

more options

Make sure that you do not run Firefox in permanent Private Browsing mode (Never remember history).

  • Firefox > Preferences > Privacy > Firefox will: "Use custom settings for history"
  • Deselect: [ ] "Always use private browsing mode"
more options

It is set to remember history

more options

The website might be using autocomplete=off to prevent Firefox from saving form data like name and password.

Note that Firefox won't auto-fill saved form data automatically when autocomplete=off is used, so double-click the empty name field to get a drop-down list.

more options

Autocomplete works for my user name

In addition when I log in with Safari - everything works

more options

If autocomplete only works for the user name then is likely done via the regular form autocomplete and not by the Password Manager as that would fill a password as well.

You can right-click the name input field and open the built-in Inspector via Inspect Element. You can see if there is an autocomplete=off attribute and click the "off" text to edit this value and change it "off" to "on", so you get autocomplete="on". Repeat this for the password input field, so both fields have an autocomplete="on" attribute.

Note that autocomplete="off" can be an attribute of the form tag that contains the log in input fields.

Modified by cor-el

more options

That's ridiculous. I am not a programmer and allmI get is a bunch of code.

Everything worked fine until I changed my password and now it will not allow me to remember my new password. The key icon is not displayed when I try to sign on.

more options

If you could post a link to the web page with this log in form then we can check the code to see if autocomplete=off is present.