We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox keeps prompting "The item referred to by this shortcut cannot be accessed. You may not have the appropriate permissions."

  • 2 replies
  • 2 have this problem
  • 6 views
  • Last reply by FredMcD

Wanamingo
Wanamingo
more options

Ive seriously tried everything.

The Mozilla folder in the program files has no user security on it (No users listed in the security tab), and the folder itself is read only. Ive uninstalled, cleaned the registry and temp files, moved the new install location, removed ff profiles, downloaded the installer multiple times, and all sorts of other fixes I found online nothing seems to help.

As far as I know there were no changes to the computer in the last 24 hours but this morning FF will not run and reinstalling is not fixing the problem.

Ive seriously tried everything. The Mozilla folder in the program files has no user security on it (No users listed in the security tab), and the folder itself is read only. Ive uninstalled, cleaned the registry and temp files, moved the new install location, removed ff profiles, downloaded the installer multiple times, and all sorts of other fixes I found online nothing seems to help. As far as I know there were no changes to the computer in the last 24 hours but this morning FF will not run and reinstalling is not fixing the problem.

All Replies (2)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

The Properties dialog for C:\Program Files (x86)\Mozilla Firefox has nothing at all on the Security tab, not even CREATOR OWNER permission?

Are you sure you are logged in under your normal Windows user name?

FredMcD
FredMcD
more options

What is the shortcut? Did you check its properties?