Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I can't log in to FireFox Sync. I requested a password reset but did not receive the e-mail. please help ! thank you

more options

Can't log in to sync. E-mail isn't worked.

e-mail removed by moderator. see Mozilla Support rules and guidelines ~m

Can't log in to sync. E-mail isn't worked. <i>e-mail removed by moderator. see [[Forum rules and guidelines]] ~m</i>

Modified by Moses

All Replies (2)

more options

Check in your Junk or Spam folder.

more options

There's a Bug filed about .eu email addresses for Sync emails not going thru.