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i'm using fire fox version 30.0 and when i download fire fox it was working but now it is having a problem it is not opening no matter how many times i click on

  • 1 reply
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  • Last reply by Andrew

umair1288
umair1288
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i am a old user of fire fox but deu to some problems i restore window 7 again and i download fire fox again version 30.0 once i was downloading a game from the website Http://www.myplaycity.com it got stuck in while downloading due to fire wall so i turn off fire wall and i download the game but after a day fire fox is not opening no matter how many time i click on it

i am a old user of fire fox but deu to some problems i restore window 7 again and i download fire fox again version 30.0 once i was downloading a game from the website Http://www.myplaycity.com it got stuck in while downloading due to fire wall so i turn off fire wall and i download the game but after a day fire fox is not opening no matter how many time i click on it

All Replies (1)

Andrew
Andrew
  • Moderator
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Hello,

Try Firefox Safe Mode to see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that turns off some settings, disables most add-ons (extensions and themes).

You can start Firefox in Safe Mode as follows:

  • On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac: Hold the option key while starting Firefox.
  • On Linux: Quit Firefox, go to your Terminal and run firefox -safe-mode
    (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)

When the Firefox Safe Mode window appears, select "Start in Safe Mode".
Safe Mode Fx 15 - Win

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.

To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help others with the same problem.