Firefox crashes multiple times per day
Hello all!
As of the last month or two, Firefox now crashes multiple times per day (even in Safe Mode). Firefox is fully updated, as are my Add-ons and Extensions.
Yesterday alone, it crashed 14 times (which is about average).
System Info: Windows 7 Home Premium Intel Core i7-3610QM CPU @ 2.30 GHz 8.00 GB RAM 64-bit OS
Troubleshooting details:
{
"application": {
"name": "Firefox",
"version": "30.0",
"userAgent": "Mozilla/5.0 (Windows NT 6.1; WOW64; rv:30.0) Gecko/20100101 Firefox/30.0",
"supportURL": "https://support.mozilla.org/1/firefox/30.0/WINNT/en-US/"
},
"crashes": {
"submitted": [
{
"id": "bp-56f4b9d3-7646-4804-b1f0-6b86a2140712",
"date": 1405205216202,
"pending": false
},
{
"id": "bp-252f490e-dbc4-4b6c-89bb-abc7a2140712",
"date": 1405205139899,
"pending": false
},
{
"id": "bp-728dabc3-d5ae-42cc-a7b3-5ef922140712",
"date": 1405204414387,
"pending": false
},
{
"id": "bp-f4cf2971-3a0d-4737-b3e4-81c2f2140712",
"date": 1405204325838,
"pending": false
},
{
"id": "bp-717ff5d6-7edf-49c7-956f-247e52140712",
"date": 1405204300027,
"pending": false
},
{
"id": "bp-e0f0c131-39c9-40e3-b6aa-45c312140712",
"date": 1405184955514,
"pending": false
},
{
"id": "bp-8f6e4e47-0363-48d2-a7ff-875b92140712",
"date": 1405184937698,
"pending": false
},
{
"id": "bp-9245429c-ccfc-41fa-9edd-79baa2140712",
"date": 1405184884426,
"pending": false
},
{
"id": "bp-5e91822b-8fc3-411c-bcf7-c753f2140712",
"date": 1405184798033,
"pending": false
},
{
"id": "bp-db406fb0-7045-41a5-b42c-522db2140712",
"date": 1405183704121,
"pending": false
},
{
"id": "bp-6c913909-d1ef-4773-9712-fa1b92140712",
"date": 1405183678385,
"pending": false
},
{
"id": "bp-65a30f3e-da4a-406b-9bfa-8cec72140712",
"date": 1405178435488,
"pending": false
},
{
"id": "bp-11fbb2a8-923f-4ab3-b577-6dbe32140712",
"date": 1405178411720,
"pending": false
},
{
"id": "bp-968183f6-086d-430a-a993-f1d892140712",
"date": 1405127322874,
"pending": false
},
{
"id": "bp-017688f8-afc7-4b90-8fa7-2be692140711",
"date": 1405040514173,
"pending": false
},
{
"id": "bp-342b9f6c-3ffd-489e-ae1c-b5ac62140711",
"date": 1405037808744,
"pending": false
},
{
"id": "bp-62c1ea5a-24da-421f-9983-9b09c2140711",
"date": 1405037772426,
"pending": false
},
{
"id": "bp-a7227128-b4dd-4cd5-997c-b9f132140711",
"date": 1405037229671,
"pending": false
},
{
"id": "bp-2d0b1114-0d86-4f2b-ba7d-20f902140711",
"date": 1405037207333,
"pending": false
}
],
"pending": 1
},
"modifiedPreferences": {
"accessibility.typeaheadfind.flashBar": 0,
"accessibility.browsewithcaret": true,
"browser.cache.disk.capacity": 358400,
"browser.cache.disk.smart_size.first_run": false,
"browser.cache.disk.smart_size.use_old_max": false,
"browser.cache.disk.smart_size_cached_value": 358400,
"browser.places.smartBookmarksVersion": 7,
"browser.sessionstore.upgradeBackup.latestBuildID": "20140605174243",
"browser.startup.homepage_override.mstone": "30.0",
"browser.startup.homepage": "https://www.bing.com/",
"browser.startup.homepage_override.buildID": "20140605174243",
"dom.mozApps.used": true,
"extensions.lastAppVersion": "30.0",
"font.internaluseonly.changed": false,
"gfx.direct3d.last_used_feature_level_idx": 0,
"network.cookie.prefsMigrated": true,
"network.cookie.cookieBehavior": 2,
"places.database.lastMaintenance": 1405257179,
"places.history.expiration.transient_current_max_pages": 104858,
"plugin.state.npitunes": 0,
"plugin.state.npesnsonar": 0,
"plugin.state.npesnlaunch": 0,
"plugin.importedState": true,
"plugin.state.npsitesafety": 0,
"plugin.state.npauthz": 0,
"plugin.disable_full_page_plugin_for_types": "application/pdf,application/vnd.adobe.xfdf,application/vnd.fdf,application/vnd.adobe.xdp+xml",
"plugin.state.npwlpg": 0,
"plugin.state.npffwloplugin": 0,
"plugin.state.npdeployjava": 0,
"plugin.state.np_wtapp": 0,
"privacy.cpd.offlineApps": true,
"privacy.cpd.sessions": false,
"privacy.donottrackheader.enabled": true,
"privacy.sanitize.migrateFx3Prefs": true,
"storage.vacuum.last.places.sqlite": 1405258871,
"storage.vacuum.last.index": 0
},
"graphics": {
"numTotalWindows": 2,
"numAcceleratedWindows": 2,
"windowLayerManagerType": "Direct3D 10",
"windowLayerManagerRemote": false,
"adapterDescription": "Intel(R) HD Graphics 4000",
"adapterVendorID": "0x8086",
"adapterDeviceID": "0x0166",
"adapterRAM": "Unknown",
"adapterDrivers": "igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32",
"driverVersion": "9.17.10.2843",
"driverDate": "8-21-2012",
"adapterDescription2": "NVIDIA GeForce GT 650M ",
"adapterVendorID2": "0x10de",
"adapterDeviceID2": "0x0fd1",
"adapterRAM2": "2048",
"adapterDrivers2": "nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um",
"driverVersion2": "9.18.13.3788",
"driverDate2": "5-19-2014",
"isGPU2Active": false,
"direct2DEnabled": true,
"directWriteEnabled": true,
"directWriteVersion": "6.2.9200.16571",
"clearTypeParameters": "Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 100 ",
"webglRenderer": "Google Inc. -- ANGLE (Intel(R) HD Graphics 4000 Direct3D9Ex vs_3_0 ps_3_0)",
"info": {
"AzureCanvasBackend": "direct2d",
"AzureSkiaAccelerated": 0,
"AzureFallbackCanvasBackend": "cairo",
"AzureContentBackend": "direct2d"
}
},
"javaScript": {
"incrementalGCEnabled": true
},
"accessibility": {
"isActive": false,
"forceDisabled": 0
},
"libraryVersions": {
"NSPR": {
"minVersion": "4.10.6",
"version": "4.10.6"
},
"NSS": {
"minVersion": "3.16 Basic ECC",
"version": "3.16 Basic ECC"
},
"NSSUTIL": {
"minVersion": "3.16",
"version": "3.16"
},
"NSSSSL": {
"minVersion": "3.16 Basic ECC",
"version": "3.16 Basic ECC"
},
"NSSSMIME": {
"minVersion": "3.16 Basic ECC",
"version": "3.16 Basic ECC"
}
},
"userJS": {
"exists": false
},
"extensions": [
{
"name": "Norton Toolbar",
"version": "2014.7.2.6",
"isActive": true,
"id": "{2D3F3651-74B9-4795-BDEC-6DA2F431CB62}"
},
{
"name": "Norton Vulnerability Protection",
"version": "12.2.0.5 - 1",
"isActive": true,
"id": "{BBDA0591-3099-440a-AA10-41764D9DB4DB}"
},
{
"name": "Troubleshooter",
"version": "1.1a",
"isActive": true,
"id": "troubleshooter@mozilla.org"
},
{
"name": "Windows Media Player Extension for Firefox",
"version": "1.1",
"isActive": true,
"id": "jid0-nRwp7VvCqZcSRTppwWz2npqGEKw@jetpack"
},
{
"name": "HTTPS-Everywhere",
"version": "3.5.3",
"isActive": false,
"id": "https-everywhere@eff.org"
}
]
}
Hello all!
As of the last month or two, Firefox now crashes multiple times per day (even in Safe Mode). Firefox is fully updated, as are my Add-ons and Extensions.
Yesterday alone, it crashed 14 times (which is about average).
System Info:
Windows 7 Home Premium
Intel Core i7-3610QM CPU @ 2.30 GHz
8.00 GB RAM
64-bit OS
Troubleshooting details:
{
"application": {
"name": "Firefox",
"version": "30.0",
"userAgent": "Mozilla/5.0 (Windows NT 6.1; WOW64; rv:30.0) Gecko/20100101 Firefox/30.0",
"supportURL": "https://support.mozilla.org/1/firefox/30.0/WINNT/en-US/"
},
"crashes": {
"submitted": [
{
"id": "bp-56f4b9d3-7646-4804-b1f0-6b86a2140712",
"date": 1405205216202,
"pending": false
},
{
"id": "bp-252f490e-dbc4-4b6c-89bb-abc7a2140712",
"date": 1405205139899,
"pending": false
},
{
"id": "bp-728dabc3-d5ae-42cc-a7b3-5ef922140712",
"date": 1405204414387,
"pending": false
},
{
"id": "bp-f4cf2971-3a0d-4737-b3e4-81c2f2140712",
"date": 1405204325838,
"pending": false
},
{
"id": "bp-717ff5d6-7edf-49c7-956f-247e52140712",
"date": 1405204300027,
"pending": false
},
{
"id": "bp-e0f0c131-39c9-40e3-b6aa-45c312140712",
"date": 1405184955514,
"pending": false
},
{
"id": "bp-8f6e4e47-0363-48d2-a7ff-875b92140712",
"date": 1405184937698,
"pending": false
},
{
"id": "bp-9245429c-ccfc-41fa-9edd-79baa2140712",
"date": 1405184884426,
"pending": false
},
{
"id": "bp-5e91822b-8fc3-411c-bcf7-c753f2140712",
"date": 1405184798033,
"pending": false
},
{
"id": "bp-db406fb0-7045-41a5-b42c-522db2140712",
"date": 1405183704121,
"pending": false
},
{
"id": "bp-6c913909-d1ef-4773-9712-fa1b92140712",
"date": 1405183678385,
"pending": false
},
{
"id": "bp-65a30f3e-da4a-406b-9bfa-8cec72140712",
"date": 1405178435488,
"pending": false
},
{
"id": "bp-11fbb2a8-923f-4ab3-b577-6dbe32140712",
"date": 1405178411720,
"pending": false
},
{
"id": "bp-968183f6-086d-430a-a993-f1d892140712",
"date": 1405127322874,
"pending": false
},
{
"id": "bp-017688f8-afc7-4b90-8fa7-2be692140711",
"date": 1405040514173,
"pending": false
},
{
"id": "bp-342b9f6c-3ffd-489e-ae1c-b5ac62140711",
"date": 1405037808744,
"pending": false
},
{
"id": "bp-62c1ea5a-24da-421f-9983-9b09c2140711",
"date": 1405037772426,
"pending": false
},
{
"id": "bp-a7227128-b4dd-4cd5-997c-b9f132140711",
"date": 1405037229671,
"pending": false
},
{
"id": "bp-2d0b1114-0d86-4f2b-ba7d-20f902140711",
"date": 1405037207333,
"pending": false
}
],
"pending": 1
},
"modifiedPreferences": {
"accessibility.typeaheadfind.flashBar": 0,
"accessibility.browsewithcaret": true,
"browser.cache.disk.capacity": 358400,
"browser.cache.disk.smart_size.first_run": false,
"browser.cache.disk.smart_size.use_old_max": false,
"browser.cache.disk.smart_size_cached_value": 358400,
"browser.places.smartBookmarksVersion": 7,
"browser.sessionstore.upgradeBackup.latestBuildID": "20140605174243",
"browser.startup.homepage_override.mstone": "30.0",
"browser.startup.homepage": "https://www.bing.com/",
"browser.startup.homepage_override.buildID": "20140605174243",
"dom.mozApps.used": true,
"extensions.lastAppVersion": "30.0",
"font.internaluseonly.changed": false,
"gfx.direct3d.last_used_feature_level_idx": 0,
"network.cookie.prefsMigrated": true,
"network.cookie.cookieBehavior": 2,
"places.database.lastMaintenance": 1405257179,
"places.history.expiration.transient_current_max_pages": 104858,
"plugin.state.npitunes": 0,
"plugin.state.npesnsonar": 0,
"plugin.state.npesnlaunch": 0,
"plugin.importedState": true,
"plugin.state.npsitesafety": 0,
"plugin.state.npauthz": 0,
"plugin.disable_full_page_plugin_for_types": "application/pdf,application/vnd.adobe.xfdf,application/vnd.fdf,application/vnd.adobe.xdp+xml",
"plugin.state.npwlpg": 0,
"plugin.state.npffwloplugin": 0,
"plugin.state.npdeployjava": 0,
"plugin.state.np_wtapp": 0,
"privacy.cpd.offlineApps": true,
"privacy.cpd.sessions": false,
"privacy.donottrackheader.enabled": true,
"privacy.sanitize.migrateFx3Prefs": true,
"storage.vacuum.last.places.sqlite": 1405258871,
"storage.vacuum.last.index": 0
},
"graphics": {
"numTotalWindows": 2,
"numAcceleratedWindows": 2,
"windowLayerManagerType": "Direct3D 10",
"windowLayerManagerRemote": false,
"adapterDescription": "Intel(R) HD Graphics 4000",
"adapterVendorID": "0x8086",
"adapterDeviceID": "0x0166",
"adapterRAM": "Unknown",
"adapterDrivers": "igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32",
"driverVersion": "9.17.10.2843",
"driverDate": "8-21-2012",
"adapterDescription2": "NVIDIA GeForce GT 650M ",
"adapterVendorID2": "0x10de",
"adapterDeviceID2": "0x0fd1",
"adapterRAM2": "2048",
"adapterDrivers2": "nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um",
"driverVersion2": "9.18.13.3788",
"driverDate2": "5-19-2014",
"isGPU2Active": false,
"direct2DEnabled": true,
"directWriteEnabled": true,
"directWriteVersion": "6.2.9200.16571",
"clearTypeParameters": "Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 100 ",
"webglRenderer": "Google Inc. -- ANGLE (Intel(R) HD Graphics 4000 Direct3D9Ex vs_3_0 ps_3_0)",
"info": {
"AzureCanvasBackend": "direct2d",
"AzureSkiaAccelerated": 0,
"AzureFallbackCanvasBackend": "cairo",
"AzureContentBackend": "direct2d"
}
},
"javaScript": {
"incrementalGCEnabled": true
},
"accessibility": {
"isActive": false,
"forceDisabled": 0
},
"libraryVersions": {
"NSPR": {
"minVersion": "4.10.6",
"version": "4.10.6"
},
"NSS": {
"minVersion": "3.16 Basic ECC",
"version": "3.16 Basic ECC"
},
"NSSUTIL": {
"minVersion": "3.16",
"version": "3.16"
},
"NSSSSL": {
"minVersion": "3.16 Basic ECC",
"version": "3.16 Basic ECC"
},
"NSSSMIME": {
"minVersion": "3.16 Basic ECC",
"version": "3.16 Basic ECC"
}
},
"userJS": {
"exists": false
},
"extensions": [
{
"name": "Norton Toolbar",
"version": "2014.7.2.6",
"isActive": true,
"id": "{2D3F3651-74B9-4795-BDEC-6DA2F431CB62}"
},
{
"name": "Norton Vulnerability Protection",
"version": "12.2.0.5 - 1",
"isActive": true,
"id": "{BBDA0591-3099-440a-AA10-41764D9DB4DB}"
},
{
"name": "Troubleshooter",
"version": "1.1a",
"isActive": true,
"id": "troubleshooter@mozilla.org"
},
{
"name": "Windows Media Player Extension for Firefox",
"version": "1.1",
"isActive": true,
"id": "jid0-nRwp7VvCqZcSRTppwWz2npqGEKw@jetpack"
},
{
"name": "HTTPS-Everywhere",
"version": "3.5.3",
"isActive": false,
"id": "https-everywhere@eff.org"
}
]
}
Chosen solution
Everyone of those crash reports is caused by something related to Covenant Eyes Monitoring
Do you have something like that installed on your PC? Or is Firefox crashing at the CovenantEyes.com website? I had Firefox "stop responding" repeatedly while that website was open in Firefox .
Read this answer in context 👍 1All Replies (3)
Chosen Solution
Everyone of those crash reports is caused by something related to Covenant Eyes Monitoring
Do you have something like that installed on your PC? Or is Firefox crashing at the CovenantEyes.com website? I had Firefox "stop responding" repeatedly while that website was open in Firefox .
Ah, that explains it!
Yes, that's a program installed on my computer.
Thanks for the help! That should get it solved.
Was discussed here - https://support.mozilla.org/en-US/forums/contributors/709022 - in Feb 2013. And Bug #738661 was filed in March of 2012, with the consensus being.
"In that case this is more likely a bug in Covenant Eyes than it is a bug in Firefox. If we have no hope of success through engaging with Covenant Eyes and can't blocklist the offending DLL from loading, can we at least get a support article posted instructing users how to work around this issue (ie. removing Covenant Eyes or switching to a different browser)?
Additionally, I don't see much point in keeping this bug in the NEW state if it's unreasonable to expect that we'll ever fix this."