This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I bought the email contact@sgnewlands.me but am unable to log in or even set up my mail account.

  • 3 replies
  • 1 has this problem
  • 4 views
  • Last reply by christ1

Stellamaris
Stellamaris
more options

When I try to set up the mail account I receive a message that my username or password is incorrect.

When I try to set up the mail account I receive a message that my username or password is incorrect.

All Replies (3)

christ1
christ1
  • Top 25 Contributor
more options

What did you do - running the new account wizard, or manual setup? Did you check with your email provider about the correct server settings?

Stellamaris
Stellamaris Question owner
more options

Thanks, christ1. I did everything my email provider suggested but still ended up with a Google email address instead of one from the sgnewlands.me domain, which I bought from Gandi when I was asked whether I wanted a new email address. I feel I have wasted my money buying something I am unable to use, so perhaps I should just accept that and cut my losses.

christ1
christ1
  • Top 25 Contributor
more options

Can you post your Troubleshooting Information? Help (Alt-H) - Troubleshooting Information What are the instructions you received for setting up your email?