This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

"This Connection is Untrusted" without the "I Understand the Risks" option?

  • 5 replies
  • 3 have this problem
  • 40 views
  • Last reply by cor-el

more options

I am running Firefox 33.1 on Windows 7 Ultimate. In the recent past I get the "This Connection is Untrusted" message every single time I sign into a hotel or airlines club to get access to the internet. The accompanying "I Understand the Risks" option is not present, just the "Get Me Out of Here." If I did not have Opera and Chrome and IE on my computer as a back-up I would not be able to access the internet other than when I am at home. Please do not suggest clearing cache and cookies. In my 30 + years of computing experience the only time that has helped is with a password issue, when a password seems to get locked in.

I am running Firefox 33.1 on Windows 7 Ultimate. In the recent past I get the "This Connection is Untrusted" message every single time I sign into a hotel or airlines club to get access to the internet. The accompanying "I Understand the Risks" option is not present, just the "Get Me Out of Here." If I did not have Opera and Chrome and IE on my computer as a back-up I would not be able to access the internet other than when I am at home. Please do not suggest clearing cache and cookies. In my 30 + years of computing experience the only time that has helped is with a password issue, when a password seems to get locked in.

All Replies (5)

more options

hello ChrystinP, what kind of security software are you using on your system?

more options

I am using Comodo.

more options

does it make a difference when you go into the firefox menu ≡ > options > advanced > network > connection - settings... and set firefox to directly connect to the internet (that's the 'no proxy' option)?

more options

It's set at the "no proxy" option, already.

more options

Does it help if you switch to one of the others like "Use the system proxy settings"?