This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Fire is loaded, it opens but it will not max. Can not access.

  • 1 reply
  • 1 has this problem
  • 2 views
  • Last reply by CoryMH

Rkorvick
Rkorvick
more options

I've spent my day trying to get Fire Fox to start working again. I've deleted and reinstalled several times and have tried to work through web answers.

At this point, the computer window7 Task Manager indicates that Firefox is open. The icon on the task bar shows it to be open but when the icon is clicked it does not maximize it appears to jumps off the screen.

Is my answer to this problem is to use another browser? I'd support Fire fox but it has to work and be easy.

Hopefully you have an easy fix for a fire fox user.

I've spent my day trying to get Fire Fox to start working again. I've deleted and reinstalled several times and have tried to work through web answers. At this point, the computer window7 Task Manager indicates that Firefox is open. The icon on the task bar shows it to be open but when the icon is clicked it does not maximize it appears to jumps off the screen. Is my answer to this problem is to use another browser? I'd support Fire fox but it has to work and be easy. Hopefully you have an easy fix for a fire fox user.

All Replies (1)

CoryMH
CoryMH
more options

Hello,

If you right click on your task bar, you can select "Show Windows Stacked" or "Show Windows Side by Side" if for some reason windows are appearing off of your screen. Alternatively, if this occurred after installing an extension, try Firefox Safe Mode to see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes).

If Firefox is not running (close it from your task manager if it is), you can start Firefox in Safe Mode as follows:

  • On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.

When the Firefox Safe Mode window appears, select "Start in Safe Mode".
Safe Mode Fx 15 - Win

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, theme, or hardware acceleration. Please follow the steps in the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.

To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help others with the same problem.