This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox 34 has a bug where the Options window is blank.

  • 4 replies
  • 12 have this problem
  • 1 view
  • Last reply by FredMcD

ljlocicero
ljlocicero
more options

When I try to open the Options menu is blank. I'm using FF 34.0.5. This did not happen in version 33. I want to roll back to version 33 pending a fix; but for some reason Windows Restore is not working. Using Windows 7. How can I reinstall version 33?

When I try to open the Options menu is blank. I'm using FF 34.0.5. This did not happen in version 33. I want to roll back to version 33 pending a fix; but for some reason Windows Restore is not working. Using Windows 7. How can I reinstall version 33?

Chosen solution

hello ljlocicero, do you happen to use the ghostery addon? it is known to cause this issue under some circumstances...

Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems

Read this answer in context 👍 2

All Replies (4)

philipp
philipp
  • Moderator
more options

Chosen Solution

hello ljlocicero, do you happen to use the ghostery addon? it is known to cause this issue under some circumstances...

Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems

ljlocicero
ljlocicero Question owner
more options

Yes. I use ghostery. I will turn it off tonight when I get back home and see if that helps. I was able to get the Options box in Safe Mode.

Thanks. I will keep you updated.

ljlocicero
ljlocicero Question owner
more options

Disabling ghostery restored the Options menu; but now I have the problem of certain web site pages hanging on reload because of all the 3rd party ad cookies.

FredMcD
FredMcD
more options

Adblock Plus {web link} Blocks annoying video ads on YouTube, Facebook ads, banners and much more. Adblock Plus blocks all annoying ads, and supports websites by not blocking unobtrusive ads by default (configurable).

Separate Issue; Your System Details shows;

Installed Plug-ins

Adobe PDF Plug-In For Firefox and Netscape 11.0.9 Adobe PDF Plug-In For Firefox and Netscape 11.0.0

Having more than one version of a program may cause issues.