This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

cant sign into twitter except when using a new privacy window

  • 1 reply
  • 2 have this problem
  • 1 view
  • Last reply by cor-el

oldsoldier2411
oldsoldier2411
more options

I am having a problem signing into my twitter except when I use the "new privacy window" tab. Then I can sign in without any issues

I am having a problem signing into my twitter except when I use the "new privacy window" tab. Then I can sign in without any issues

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

This issue can be caused by corrupted cookies or cookies that are blocked.

Clear the cache and remove cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

If clearing cookies didn't help then it is possible that the cookies.sqlite file that stores the cookies got corrupted.

  • Rename (or delete) cookies.sqlite (cookies.sqlite.old) and delete other present cookies files like cookies.sqlite-journal in the Firefox profile folder in case the file cookies.sqlite got corrupted.

You can use this button to go to the currently used Firefox profile folder: