This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I cannot open my HTML messages in my email on firefox

  • 3 replies
  • 5 have this problem
  • 13 views
  • Last reply by grapevine

grapevine
grapevine
more options

when I open my e mails on Safe-mail with Firefox I cannot open my HTML messages. It just comes as a blank page and says new tab at the top of the screen. I dont have this problem if I use Internet Explorer, but I much prefer to use Firefox and it is a nuisance having to use Internet Explorer just to open my HTML messages, and I get an awful lot of them.

Can you help solve this problem please?

when I open my e mails on Safe-mail with Firefox I cannot open my HTML messages. It just comes as a blank page and says new tab at the top of the screen. I dont have this problem if I use Internet Explorer, but I much prefer to use Firefox and it is a nuisance having to use Internet Explorer just to open my HTML messages, and I get an awful lot of them. Can you help solve this problem please?

Chosen solution

Does this also happen if you change the preference to opening in the same window: http://www.safe-mail.net/support/eng/.../index.html

Enabling keywords can view the format with html tags, does this also make a difference?

And does it make a difference if you change View > Page Style and reloading the page?

Read this answer in context 👍 1

All Replies (3)

guigs
guigs
more options

Chosen Solution

Does this also happen if you change the preference to opening in the same window: http://www.safe-mail.net/support/eng/.../index.html

Enabling keywords can view the format with html tags, does this also make a difference?

And does it make a difference if you change View > Page Style and reloading the page?

grapevine
grapevine Question owner
more options

grapevine said

when I open my e mails on Safe-mail with Firefox I cannot open my HTML messages. It just comes as a blank page and says new tab at the top of the screen. I dont have this problem if I use Internet Explorer, but I much prefer to use Firefox and it is a nuisance having to use Internet Explorer just to open my HTML messages, and I get an awful lot of them. Can you help solve this problem please?
grapevine
grapevine Question owner
more options

Dear Guigs2 Thank you a million times. Being a dumb blonde I did not know about the preferences window. As soon as I changed it from the link you suggested to open in the same window, hey presto it worked. I am very grateful.